Windows 10: i can not upgrade win 10

as in pics
i want to upgrade win 10 but there is a message always show up (1st pic)
it wants me to uninstall avira antivirus which i already uninstalled it
i want help if someone can

:)

 

Upgrade from 8.1 to Win 10

Hi Roy,

Welcome to Microsoft Community.

• Is this laptop compatible with Windows 10?
• Are there drivers for Windows 10 for this laptop on HP website?

I would suggest you to temporarily disable/un-install any HP's software if you have installed.

Also, I would suggest you to start the upgrade by un-installing the updated drivers and installing basic windows drivers.

Follow the steps mentioned below:

• 
  Right on the start icon and click on device manager
  
• 
  Expand Network/Device adapters, Select the adapter, right click and click on un-install.
  
• 
  Restart the computer.
  
  Now start the upgrade from an ISO and see if that helps.
  
  Hope this helps.
  

 

Video card or RAM need upgrading?

Memtest: no errors after 10 hrs.
I'm going to perform the Primetest, later on. Get back to you on that.
I'm going to take it step by step, guys. I need to find the problem with this current computer. I might have to upgrade some components, so that it is still runnable. As for the new one, yes....i will build on it later. I need to find something decent 'gaming experience', all suggestions appreciated. THanks.

 

Can't upgrade from Win 8 to Win 10

Jessen P -- Thanks for responding. I looked at the link you provided, but it just provides a small list of error codes and possible causes for the error. Didn't see any steps to take to resolve the issue. And none of the listed error codes are the
same as the one I got 0x80070006-0x90016 when I tried to upgrade to win 10.