Windows 10: I can receive but I cannot send e-mails from my outlook account

I cannot send e-mails from my outlook and the Microsoft support suggested to use a different version of outlook but a. I do not know my version and b. i do not know which version,. Can you please help?

:)

 

Outlook Stuck on Send/Receive  

@bartjunited
I have one troubleshooting suggestion for you, but it's slightly advanced method to determine a problem, since you so far found no solution it might help you identify a problem.

Step 1:
Download process monitor: https://learn.microsoft.com/en-us/sy...nloads/procmon

Step 2:
Download my custom configuration for process monitor, find it in attachment

Step 3:
Extract archive to your Desktop or some other convenient location

Step 4:
Run process monitor as Administrator

Step 5:
Click on File -> Import Configuration menu and import the file from extracted archive called ProcmonConfiguration.pmc

Step 6:
Click on Filters -> Filter... menu and in a window that appears unckheck "TCP Receive" option and click OK

Step 7:
Run outlook to be ready to troubleshoot it

Step 8:
In process monitor click on red "trash bin" icon to clear all contents in process monitor

Step 9:
In office click on "send\receive" to start mail syncronization

Step 10:
In process monitor you'll see Cyan colored lines which indicate failed or closed connection or disconnection.
In the output you care only about outlook program (ignore the rest), specifically those ports which you configured for your mail in question
Make sure that for each such cyan line there is corresponding "TCP Receive" for outlook program

If there is no matching "TCP receive" this mean you identified a problem which is that outlook fails to communicate with google for given mail configuration.

If that's the case your next step is to reconfigure mail configuration and try again troubleshoot it.
You'll know your modification to mail configuration works when you see coresponding TCP receive operation.

 

E-mail not sending/receiving

E-mail : Fix Outlook error Ox8004060C during the Send/Receive operation

 

Delete mails in Outlook but want to keep mails untouch in webmail

When I deleted an email in outlook and my webmail got deleted too. I want to keep all the inbox mails from the webmail even I complete deleted in outlook. I spend hrs can't think it out how. Any step by step instruction? I'm using IMAP account btw. Thanks and Merry Christmas.