Windows 10: I can reliably trigger a BugCheck 0x124 WHEA_UNCORRECTABLE_ERROR

I would get this BSOD occasionally when using my computer, sometimes once a month, sometimes multiple times a week.

Until recently this was very unpredictable. I can play games for hours without any problems, and then something as simple as opening edge triggers the BSOD.


I can't really nail down what the problem is.


The system in question is OEM. Nothing has been changed.

Model: Acer Predator PO9-900.

The system is not overclocked, and the BIOS settings are on default.



Some things that I tried:

• Performing memory diagnostics using the Windows tool and Memtest86: Tests pass, did not cause problems
• Updating drivers and BIOS: Would not solve the problem
• Removing SLI GPU bridge: Would not solve the problem
  
• Remove either one of the graphic cards: Would not solve the problem
• Running the Intel CPU test Intel IDT utility: Test pass, did not trigger BSOD
• Running Prime95 stress test: Did not trigger BSOD
• Running Furmark stress test: Did not trigger BSOD
• Running SheepIt render farm client: Seems to agitate the problem but sometimes runs for a day before the problem happens.

The temperature never seems to rise above 65-70°C when doing tests.


By sheer accident, I found a reliable way of creating this exact BSOD.

In my case I run FFmpeg with this set of parameters:


FFMPEG.EXE -i "input.mp4" -c:v libvpx-vp9 -crf 12 -b:v 1000k -an "output.webm"


This will with almost 100% certainty trigger the BSOD within the first two seconds. As far as I know, ffmpeg does not utilize GPU features to convert files, so I'm pretty sure the issue is not related to the graphics cards.


A few Minidump files from this error: https://cable.ayra.ch/temp/dumps.zip

ffmpeg version: 2021-01-20-git-2021dbe1d6-full_build-www.gyan.dev

:)

 

WHEA_UNCORRECTABLE_ERROR - Random reboots and 0x124 error

Thanks, axe0

How do I explain what steps I took... I ran dm_log_collector.exe but not sure how results were actually acquired/interpreted.

I need to be able to explain steps I took and steps taken to reproduce.

Attachment 162250

thanks, in advance!

 

0x124 hal.dll BSOD (or rather Orange Screen of Death)

BugCheck 124, {0, ffffd904296b4028, be000000, 800400}

WHEA_UNCORRECTABLE_ERROR (124)

Bug Check 0x124 WHEA_UNCORRECTABLE_ERROR | Microsoft Docs Check the article.

Probably caused by : GenuineIntel

Regards.

 

WHEA_UNCORRECTABLE_ERROR - Random reboots and 0x124 error

I'll leave it to the experts to chime in.

According to axe0 in this post, it was at least part of the problem:
WHEA_UNCORRECTABLE_ERROR - Random reboots and 0x124 error Solved - Page 13 - Windows 10 Forums

I also probably had outdated drivers exacerbating the situation... but again, axo0, zbook, or philc43 would need to add their account of what they saw from the zips.