Windows 10: I cannot access my bitlocker Keys for my desktop Windows 10 Laptop

Hello, 2 weeks ago my windows 10 surface laptop stopped working and after taking it to two different repair places they told me the only thing they could do is put all of my information and data on a backup USB. As the information is encrypted on the laptop they asked for my Bitlocker Keys, specifically a 42 digit number so that they could access my information and put it in a USB for me to have. I have tried to access my Bitlocker keys from my phone using my Wifi and 5G connection and it won't load, I also tried loading them in a computer with a different Wifi and still my Bitlocker Keys will

:)

 

Laptops cannot access desktops via WIFI

I have 3 desktops (all on Windows 10 1803) connected on my LAN. After following this forum for some times and did all the steps as suggested by forum member, access denied, all my desktops are able to view and access one another. I have a printer connected to PC1, and managed to connect all the other 2 PCs to have the shared printer.

I also have 2 more laptops (both Asus with the same Windows 10 1803) connected via WIFI. Performed all the same steps as per the desktops, but I was not able to access PC1. I was able to view all the 3 desktops from the file explorer, but I just can't access all the desktops. However, I was able to access the Asus laptops from desktop PC1.

Anyone able to assist on this matter? Any assistance is highly appreciated.

 

BitLocker Key

There may be a software that triggered the BitLocker in your Windows 10 PC. To assist you better, we suggest that you check these articles for further information:

• Find my BitLocker recovery key.
• BitLocker recovery keys: Frequently asked questions.

• BitLocker

Let us know if you need further assistance.

 

Bitlocker

Hello Nandana,

To enable BitLocker on your computer, you follow the steps below:

• Sign in to your Windows account with an administrator access.
• Press the Windows key.
• Type and enter BitLocker.
• Click Turn on BitLocker.
• If the system is asking to sing in to administrator access, please do so.

For additional information about BitLocker, we suggest that you check the frequently ask question on this
link. The link provided applies to Windows 8.1 to higher version.

If you have other concerns, don't hesitate to reach us.