Windows 10: I cannot access the VLSC as my email is connected to another account

My email address is connected to more than one VLSC account and I cannot log in. How do I fix this?

:)

 

VLSC Business Account unrecognised

Hello,

Having an issue with a newly-enrolled school with a VLSC account. The account should have Edu Pro licences that we need access to, but cannot sign in correctly with the provided business account.

I can't upload any screenshots because the upload fails for whatever reason.

The page received when trying to sign in says

"Thank you for registering.

The business email provided during registration is not affiliated with an Open Licence and/or Volume Licence Agreement"

The business email provided in a registration email and I've followed the steps to open that in a private browser with no other sign-ins to hinder it.

 

Unauthorized Emails from my account?

It is more than likely that your email account was hacked, either by a virus sniffing your password, or just simply hacked.

Either way, change your password on your email account. Unfortunately the damage by already be done. They already have your contact list and your email address associated with that contact list. There is nothing stopping them from sending out emails using their own SMTP servers to everyone on your contact list and claiming the emails are from your email address. They don't actually have to have access to your yahoo account or even any yahoo server to send emails to people that come from your address.

 

W10 can connect to wider internet but cannot access web pages

I have an odd issue with my W10 laptop linked to Sky broadband in the UK via wifi using a Sky router. The effect is that while I can actually access the internet (I can send and receive emails using Outlook and can connect to other machines using TeamViewer) I cannot access any web site (Google, BBC etc). There is no specific error message, merely that the access request timed out and a suggestion that it may be to do with proxy. I have tried the following:

1. Other systems (W10 and ios) can access web sites using the same Sky router (therefore probably not a router problem)
2. I have sent and received emails using Outlook, so the broadband connection is working (probably not a Sky problem)
3. I have tried two different browsers (Firefox and Edge), no connection (not a browser problem)
4. I am using Windows Defender and have:
   1. Made sure that Firefox is in the list of allowed systems in its Firewall, no connection after a reboot
   2. Turned off the Firewall and tried again - no connection

My next step will be to re-install Windows, but has anyone got any other suggestions? Could it be some sort of virus (I have carried out a complete virus check using Defender) So - any suggestions?