Windows 10: I cannot add a person to Microsoft Family Safety Group

Discus and support I cannot add a person to Microsoft Family Safety Group in Windows 10 Gaming to solve the problem; I am trying to add a family member to a Microsoft Family Safety group usong a web browser and before I create the account on a Windows 11 system. I... Discussion in 'Windows 10 Gaming' started by MikeHF, Jun 28, 2022.

  1. MikeHF Win User

    I cannot add a person to Microsoft Family Safety Group


    I am trying to add a family member to a Microsoft Family Safety group usong a web browser and before I create the account on a Windows 11 system. I keep getting a pop-up with:Something went wrong on our end. Give it a few minutes, then try again.TraceID: RMvx18ZWO0eHStUK.7.419I have tried MacOS with both Safari and Chrome and Windows 11 with Edge with the same results. I have tried this multiple times several days apart.I have spent 4+ hours on chat with Microsoft and they could not solve the problem and have opened an elevated case. After the last chat I was told to leave feedback on m

    :)
     
    MikeHF, Jun 28, 2022
    #1
  2. Brink Win User

    New Microsoft Family Safety Preview app for Android and iOS

    Source: Microsoft Family Safety: Protect Your Family - Office Insider Blog


     
    Brink, Jun 28, 2022
    #2
  3. Microsoft family safety not working--at all.

    Hi,



    Thank you for posting your query in Microsoft Community. I regret the inconveniece caused to you. Let me help you.



    Before we proceed, we require more information to assist you better.

    • Which web browser are you using?
    • Are the settings on the Family Safety options on your computer are the same with the one on
      http://familysafety.live.com?


    I suggest you to login with your parental account and check if you are able to manage the family settings.



    If the issue still persist, it might appears that the Child account is not configure correctly. I suggest you to remove the Family Safety and configure it again.

    How do I remove Family Safety?

    http://windows.microsoft.com/en-us/windows-live/family-safety-remove-uninstall-faq



    Now, setup Family Safety.

    Windows help & learning



    After creating the child account, you can then go to the Family Safety website, login using the parent account and then manage your child's restrictions and monitoring options.



    Refer the following Microsoft help article.

    Filter apps and games with Microsoft Edge

    Note: The steps for Windows 8/8.1 applies to Windows 10



    I hope the information helps. Please keep us posted on the issue. We will be happy to assist you accordingly.



    Thank you.
     
    Aswin_Anand, Jun 28, 2022
    #3
Thema:

I cannot add a person to Microsoft Family Safety Group

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