Windows 10: I Cannot add my son's account in Family Safety

I Cannot add my son's account in Family SafetyI receive the following message: Something went wrong on our end. Give it a few minutes, then try again. TraceID: W31ZEyomXEik0KBq.90.708Any help would be appreciated. Thanks.

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I would like to add back my sons account to family safety settings UNNVeGxUyECC4aA0.37.117

Hi,

Thank you for posting in Microsoft Community.

I’m sorry to hear that you’re having trouble adding your son to your family safety group. The error code you provided is not familiar to me. However, according to Microsoft Support, you can try the following steps to fix the issue:

• Make sure that your son’s account is a child account and not an adult account.
  
• Check if your son’s account is already part of another family group. If it is, then you need to remove it from that group first before adding it to your family group.
  
  - let him login to family.microsoft.com to check if he belongs to a family group or not
  
• Try adding your son’s account again after a few hours or days.
  

We hope this help. We look forward for your response!

Sincerely,

Leonardo_Y

 

Family Safety: Son's computer not recognizing changes in Windows 10.

Hi Joanne,



I realize the inconvenience you are experiencing with . I will certainly help you.



This issue might occur if there is change in family safety account.



To assist you better, please provide us the information below:

• Have you tried to log out or restart from the child's computer and logging in to the computer?
• Are you able to see the child account in the Family Safety settings after removing it?

I suggest you to refer to the steps below to remove the child account from the family safety account and also turn on
Activity reporting.

Leave family group or remove members - Microsoft Support



Please get back to us with an update on issue wit managing child account in Family Safety, we will be happy to help.



Thank you.

 

Family Safety not working on my son's account

Hello,

Apologize for the delay in response.

If you had previously set up family features for a child account and then upgraded to Windows 10 , there are a few steps you need to take to turn on family settings again.

I would suggest you to refer to the following suggestions provided by Smittychat replied on January 4, 2016 and check if it helps.

Family Safety not working with Windows 10

http://answers.microsoft.com/en-us/...ndows-10/c9bae3eb-dace-4bf0-a52f-2be9ee997e2c

if still this issue persists, try to run the Family safety troubleshooter and check if it helps.

Family Safety Troubleshooter:

http://go.microsoft.com/?linkid=9836307

Please let us know if the issue is resolved or you need any further assistance.