Windows 10: I cannot change my primary email address on my Microsoft Account

An error message appears when I try to change my email address for my Microsoft account. I have an outlook email address that I've been using for quite some time and now I wish to use it for my primary email on my Microsoft Account. However, the error message tells me the email is already in use. Well, yes it is, it is MY email. How can I add this email address in order to then make it my primary email? Also, if I'm successful in changing my primary email address, with your help, would I be able to change my email that I used to setup OneDrive to this same email address?

:)

 

Changing administrator email address

Hi Nooren,

Thank you for posting in Microsoft Community.

1) How do you access the Windows computer? Do you use Microsoft account or local account?

I suggest you to follow the below steps and check if it helps.

• 
  Open PC settings, and click/tap on Accounts on the left side.
  
• 
  Click/tap on your account on the right side, click/tap on the More account settings online link at the top of the right side.
  
• 
  If this PC or device is not a trusted device, then you will be prompted to enter and submit a security code sent to your phone or alternate email address.
  
• 
  In Internet Explorer, or your default web browser, click/tap on the Add or change aliases link under Account aliases.
  
• 
  Click/tap on Rename under your (primary alias).
  
• 
  Click/tap on Yes, rename my primary alias.
  
• 
  Sign in to your Microsoft account with your new email address and password. You can close the web browser when finished.
  
• 
  To Create a New Email Address to Use as your Primary Alias
  

• • 
    Select (dot) Create a new email address as your primary alias.
    
  • 
    Select if you want a new hotmail.com, live.com, or outlook.com address.
    
  • 
    Type in a name you want, click/tap on Rename primary alias
    

9. Click/tap on OK.

Hope this helps. Please reply to us with the status of the issue.

Thanks.

 

change email address for Microsoft account

Changing email address on Office 365 might affect the subscription that you have. We recommend contacting

Microsoft Answer Desk first for more information before following the steps below.

Here is how you can change the email address on your Microsoft account:

• Sign in to
  Manage how you sign in to Microsoft
  and fill in the information needed.
• Once you are on the page of Manage how you sign in to Microsoft,
  select Add email under the
  Account alias.
• Choose the option Create a new email address or
  Add an existing email address as a Microsoft account alias.
• Click Add alias.
• Click Make primary (To make the new email address as primary alias, you need to verify it for security purposes then follow the instruction on the email to
  finish the process).

Note: It will take up to 48 hours for the change to your email address to be applied across all Microsoft services.

 

Change Primary Email Address

That should not be the case, since these are separate accounts.

See if this article helps:

http://www.thewindowsclub.com/change-primary-em...