Windows 10: I cannot change the age on my profile, i am an adult and it is incorrectly set to 10. i...

I cannot change the age on my profile, i am an adult and it is incorrectly set to 10. i also cannot exit a family group.

:)

 

Changing a Microsoft account from an (incorrectly entered) adult birthdate to the correct child's birthdate

The links provided in the above response pertain to an account which is already setup as a child. That is not my situation.

My issue is going from an ADULT account to a CHILD account. Currently, the account is setup (incorrectly) as an adult account. I would like to update the birthdate to reflect that this is a child account.

This is an easy scenario to test:

• Setup a new Microsoft account with a birthdate that makes you an adult.
• Log off and then log back in
• Go to your profile and attempt to change the birth date to make you a child.
• The system will prevent you from making this change.

Any suggestions?

 

How to change child account to adult

Hi Brookelynn,

Your Xbox Live account age will be based from the Date of Birth that you entered when you created your Xbox Live profile online. Once the account reaches the age of 18 years old, it will automatically change to adult.

If you accidentally set up an incorrect Date of Birth on the account, you have to wait for the account to become an adult or create a new account with the correct Date of Birth. However, if your account shows the correct Date of Birth and the system recognizes
it as child account, you can promote the child account to adult by adding a payment instrument and a billing information to your Microsoft Account. You can go to this

link and follow the steps to add a payment instrument to your account.

You may find the instructions to this question by following the links below:

• Change the birthdate on your Microsoft account.
• Age verification for parental consent.

Keep us updated with the results after performing the suggested solutions above.

 

Change age of "child" back to adult

My email account (which has existed for literally decades) recently spontaneously changed to have its age (birth date) be that of a 4-year old (i.e., child), and as a result I am now locked out of my ability to do certain things due to the family/parental controls. I would like to remove the account from any "Family" services and change the age back to my actual (adult) age, so that I can use the account normally again.

At the suggestion of various MS help folks that I communicated with, I have tried adding a new dummy account to the same "family", but doing so did not expose any options for changing the age of the supposed "child" account. I have also tried various links to profile editing pages provided by support staff, in hopes of changing my age directly, but on such pages the age was unfortunately locked, i.e., not an editable field.

I corresponded at length with Microsoft Support via chat, and they directed me to post a question here, with the promise that a moderator would get back to me with the appropriate course of action. Hopefully you can help me!

If it makes a difference I am in Canada.

Thanks.