Windows 10: I cannot edit my birthdate on my microsoft account. I have done the verification, but it...

I cannot edit my birthdate on my microsoft account. I have done the verification, but it is simply not an option. I have spent an hour trying to resolve but apparently you can't actually get Microsoft on the phone to resolve. I keep getting redirected to the same useless online articles.

:)

 

error in birthdate on microsoft account

Hi RWagner2

Thanks for participating in the Microsoft Community. I'm Craig, an Independent Advisor and I'll do my best to help today.

You can read this:

How to change a birthdate on a Microsoft account

For adult accounts (includes most people, in most regions)

Sign in to Your info on the Microsoft account website.

Select Edit date of birth.

Change your birthdate, and select Save.

For child accounts, or parents changing a child's birthdate

If your child is above the statutory age (13 in most regions), they’ll need to sign in and update their birthdate using the steps for an adult account. If they're below that age, you can do it for them. Note: If their birthdate incorrectly shows them over the
statutory age, they need to update it as if it's their correct age by using the steps above for an adult account.

Using the parent's Microsoft account, sign in to your account on family.microsoft.com.

At the bottom of the Your family page, select Manage my child's profile info.

In the Manage permissions page of the child’s account that you want to change, at the right, select Edit this child's personal info and then follow the instructions.

For help with age verification, see Parental consent and Microsoft child accounts.

Source:
https://support.microsoft.com/en-ca/help/12411/....

https://answers.microsoft.com/en-us/newmsn/foru...

https://answers.microsoft.com/en-us/outlook_com...

Please let me know if you need further assistance.

Best Regards,

Craig S.

 

Changing a Microsoft account from an (incorrectly entered) adult birthdate to the correct child's birthdate

The links provided in the above response pertain to an account which is already setup as a child. That is not my situation.

My issue is going from an ADULT account to a CHILD account. Currently, the account is setup (incorrectly) as an adult account. I would like to update the birthdate to reflect that this is a child account.

This is an easy scenario to test:

• Setup a new Microsoft account with a birthdate that makes you an adult.
• Log off and then log back in
• Go to your profile and attempt to change the birth date to make you a child.
• The system will prevent you from making this change.

Any suggestions?

 

How do i change the DOB (date of birth/birthdate) for a child account through the parent account? How do you do Option 3?

Hi,

If the birth date on a Microsoft account says that it belongs to a child, there are different steps to take in regions such as the United States of America and the Republic of Korea, and other regions that regulate what children can do online. Here is what
to do when you are a parent trying to change your child's birth date:

• Using the parent's Microsoft account, sign in to your
  Family page on the Microsoft account website.
• Select Manage my child's profile info.
• For the child’s account that you want to change, select Edit this child's personal info and then follow the instructions.

For additional help, you may find the instructions to this question by following the links below:

• Change the birthdate on your Microsoft account
• Age verification for parental consent

Regards.