Windows 10: i cannot get anyone to help for an issue because the last person left my ticket open.

windows update kb5051974 has caused my usbs to not recognize my webcam. I went to get help and someone called me after an hour. he was working remotely on my computer. had it restored and while waiting for that to happen he said he would call me back in 15 minutes. that was 9 hours ago. i cannot get anyone to help me because the ticket is still open. i can't get anyone over the phone or start a chat. please someone help.

:)

 

Open Support ticket left - cannot get response or open new ticket

Thanks for trying to help!

Unfortunately I can't get any of those things to help. It is not my browser cache that is showing the ticket in an old status. I have tried it in a new browser. The ticket is literally left open and not being responded to. And as I said, I cannot open a new ticket as when I try, whatever I do, it dumps me into this "dead" but open ticket.

I have tried going to the support website to contact support another way, but I cannot see anything here other than opening a ticket (which I cannot do) or phoning the number I mentioned (which is just a recorded message telling me to open a ticket).

This is why I am so frustrated!

Do you have any other ideas? Can you show my how I can get to a phone number other than the one I mentioned maybe? That support website is a maze of options, I have tried loads, but getting nowhere...

Thanks again.

 

Open Support ticket left - cannot get response or open new ticket

I have a very frustrating situation.

I opened a support ticket 4 days agao as my son's account has an issue on it which I believe is server side and needs technical support to fix.

I was told I would get a phone call back within 24 hours, but never did. The ticket was left open, and I can still get into it, and send messages, but it is now being ignored, in spite of posting a good few messages, I have had no reply since the initial message exchange.

I have tried phoning the UK MS support phone number I fond (0800 0260329), but cannot get through to anyone on that, I just get told to go raise a ticket online.

If I try to raise a new ticket, I cannot, it just dumps me back into my open but ignored ticket.

Does anyone know how I can get some response? Is there another phone number I can call? Another way to escalate this.

This is an unbelievable situation...!!!

Thanks for any advice.

 

Two open tickets, Microsoft not responding for weeks

Hi Jerry,



Thank you for writing to Microsoft Community forums.



I definitely understand the situation. Personally, I would recommend you to get in touch with the same live support for the follow up with the ticket numbers you’ve provided. To find a support entity you can reach out to,
please check Global Customer Service phone numbers.



We, at Microsoft Community forums, provide the technical suggestions for any queries posted. You may provide us the issue details and we’ll be glad to assist you with the troubleshooting steps.



Regards,