Windows 10: I cannot install a game I have purchased on the Microsoft Store

I bought Call Of Duty Black Ops 6 on CDkeys a few days ago for windows, when I redeemed the code and tried to install the game it loaded for about a minute and then the Microsoft Store closed. I then went into my library and attempted to install it from there and got an error message saying "Try the download again. Something happened on our end." but there was no error code. I made sure I had enough storage, I have completely restarted my PC, I have tried repairing and resetting the Microsoft Store in the settings, I have reinstalled windows 11 in case of any corrupted files, I tried getting N

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Purchased Game Won't Install

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern as you are unable to install Medical Center-Hidden Objects from Microsoft Store.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 installed? (Type
  winver in Windows search/Run command)
  
• What is the make and model of the PC?
  
• Are you able to install other apps & games from Microsoft Store?
  

However, we can try a few steps and check if that helps you to install the game. Before proceeding with the below steps, we would suggest you to sign out from Microsoft Store and after performing the steps sign in with the same
Microsoft account used to purchase the game.



Step 1:
Reset the Windows Store Cache

Press the Windows Logo Key + R to open the
Run dialog box, type wsreset.exe, and then select OK.



Note:
A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.



Step 2:
Run the Windows Store Apps Troubleshooter

Select the Start button, and then select Settings>Update & Security
> Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.



Step 3: Creating a New User account.

If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to
create a local user or administrator account in Windows 10.

Let us know the results. If the issue persists, we will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator

 

purchased game

Hi,

To install a game on you need to make sure that you sign in on your computer using the Microsoft account that you use to purchased the game. To install a game on Windows 10, you may follow the steps below:

• Using your Microsoft account, sign in to the PC where you want to install your games.
• On the Start screen, select the Store icon.
• In the Store, select Games from the menu.
• Browse to and select the game you want to buy.

If you already own the game, you can install it on your PC. Otherwise, select Install to download and install the game.

Should you need further assistance, feel free to post anytime.

 

Minecraft installation in Microsoft store

Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern as you are unable to install Minecraft in Microsoft Store. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  

• Do you have any non-Microsoft antivirus program installed?
  
• Does this issue occur for all games & apps from the store?
  

• What is the date and time on the PC and ensure it is correct?
• Do you get any error message or code?

Meanwhile, we would suggest you to perform these steps and after every step check if you are able to install the game.

Step 1: Reset the Windows Store Cache: Press the Windows Logo Key + R to open the
Run dialog box, type wsreset.exe, and then select OK.

Note:
A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

Step 2: Run the Windows Store Apps Troubleshooter: Select the
Start button, and then select Settings>Update & Security
> Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

Step 3: If you have any non-Microsoft security/antivirus software installed, disable it temporarily and then try installing the game.

Step 4: If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to

create a local user or administrator account in Windows 10.

Regards,

Aditya Roy

Microsoft Community – Moderator