Windows 10: I cannot install Canon printer software

New Canon printer. I cannot install Canon TS5350i printer software - drivers installed ok so I can print a document but I need the software to be able to scan and do updates. When I try to download the software from Canon's website as part of the set-up procedure I get an error message when I try to run the program. It says I don't have access and need to login to an administrator account. I thought I already did this with the password when prompted about allowing canon software to makes changes to my computer... Canon no help as says it's a Windows problem. I've uninstalled and re-installed t

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Canon - Printers - Canon MG5500 series Printer - Error 0x80240017

GaryRouth's suggestion didn't work for me. But I took his lead and used a slightly different process that eventually worked.

I uninstalled the Canon software in "Programs and Features",

rebooted my machine,

then went to Canon's site and downloaded the full package from Canon for my printer,

extracted the package,

went to the extracted files and opened the DrvSetup folder,

ran the DELDRV64.exe utility to cleanup the old software,

then ran the Setup64.exe to install the Canon software.

Since I've followed these steps, the printer works and the Windows Update for the printer isn't showing up.

 

Canon printer software update failure

Hi Divya, your suggestion didn't work - troubleshooting with wired connection.

I Removed the printer from the Settings > Devices & Printers list, re-installed 2 Canon drivers as required, and the update problem persisted.

Since then I have run WindowsUpdateDiagnostic.diagcab, which found an error 'Service Registration is missing or corrupt' which was fixed. That was yesterday. I have just run it again, which produced the same error. Strange?!

So I am waiting to see if the next automatic printer software update works.

I have been in touch with Canon to see if a complete printer uninstall would likely fix the issue, but I am awaiting their reply.

Regards, Steve.

 

Canon Printer i9950

Hi,



Thank you for posting your query on Microsoft Community.

I completely understand your concern and feel sorry for the inconvenience this has caused.


This product is not compatible with the operating system selected and no drivers will be made available. Please consider upgrading either your product or operating system to a model or version that is supported.

Also, I suggest you to ensure to have the latest version of the printer software installed on your PC .

Please follow these steps below, to resolve the issue:

Step 1: I suggest you to download the Windows 8.1 printer driver from the below canon website and then try to install the printer driver in compatibility mode.

http://www.supportcanon.com/download-canon-i9950-driver-printer/

Step 2: I would suggest you to try to install the driver in compatibility mode.

1. Right-click on the driver setup file and click on ‘Properties’.

2. Click on the ‘Compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/8.1 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the
issue persists.

Please try to refer to the suggestions given by JimWynne replied on December 8, 2015, to fix your issue.


Redirecting

I suggest you to install any pending updates on the PC to check, if that helps. Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.

Hope this information helps you. Kindly post back with the updated issue for further assistance.



Thank you.