Windows 10: I cannot log in to either Microsoft store or my Xbox app, a small grey window named "sign...

Discus and support I cannot log in to either Microsoft store or my Xbox app, a small grey window named "sign... in Windows 10 Software and Apps to solve the problem; I have bought a new computer and want to get onto my Xbox account so I can use the game pass. however whenever I try to log in it just comes up with a... Discussion in 'Windows 10 Software and Apps' started by rob noble1, Oct 2, 2024.

  1. I cannot log in to either Microsoft store or my Xbox app, a small grey window named "sign...


    I have bought a new computer and want to get onto my Xbox account so I can use the game pass. however whenever I try to log in it just comes up with a separate small window with the tab title of "sign in" with no option of entering my email or password or anything and then it closes after around 2 seconds. It does the exact same on both Microsoft store and Xbox.I have tried:-uninstalling the Xbox app-using the "reset" and "repair" tool from apps and features on both Microsoft store and Xbox-signing in through the browser for Xbox and Microsoft, I can log in to my google chrome and edge however

    :)
     
    rob noble1, Oct 2, 2024
    #1
  2. P4-630 Win User

    Microsoft is purging a lot of low quality apps from the Windows Store

    "Microsoft is sending emails to some Windows Store developers informing them that their apps have been removed from the Store for violating its quality standards."

    "Neowin reports that app developers have been receiving these emails over the past couple of days:

    In its latest review of the Store, Microsoft is evaluating if the published apps are good enough to be listed in the Windows Store. This includes publicly available apps as well as private beta apps. Additionally, Microsoft is also asking developers to delete any promotional campaigns for their apps to prevent advertising charges. Similarly, app name reservations are also being nullified; which means that if your app is unpublished, there's no guarantee that you'll be able to republish it under the same name.

    Officially, the policies for the Microsoft Store says that apps must have "distinct and informative metadata" and "provide a valuable and quality user experience". There are also some specific standards that must be in the apps, including having a name that is not similar to another app or device, along with offering a description that is accurate about its features and functions.

    There have certainly been many Windows Store users who have complained over the years about the large number of apps published that are clones of other apps or ones that are simply poorly made. Hopefully, this new move by Microsoft will help to curb these issues, at least for now.
    "

    Microsoft is purging a lot of low quality apps from the Windows Store
     
    P4-630, Oct 2, 2024
    #2
  3. Windows 10 Xbox App Sign in error (0x409) 0x80070005

    Hi,

    Corrupted profile data, an outdated version of the app, and software conflicts that occur when signing in are some of the factors that we have to take into consideration when troubleshooting issues with signing in to the Xbox app on Windows 10. Let's isolate
    your concern by answering the following questions:

    • Have you made any changes to your device or to your Xbox account before encountering this issue?
    • Are you using the same Microsoft account to sign in to the Xbox app and your Windows 10 PC?
    • Are you using an administrator user profile?
    • Have you tried signing in to other built-in Windows 10 apps like the Store app to check if the same issue occurs?

    Meanwhile, we suggest signing in to a different user profile. This can help determine if this is due to corrupted user data. Here are the steps:

    • Press the Windows button on your device or keyboard, or select the
      Windows icon from the bottom-left corner of the main screen.
    • Select your account name from the top-left corner of the menu, and then select
      Switch account.
    • Sign in with an account other than the one you were using.
    • Sign in to the Xbox app and check if the same issue occurs.
     
    Catherine Cus., Oct 2, 2024
    #3
  4. I cannot log in to either Microsoft store or my Xbox app, a small grey window named "sign...

    I can't log into the xbox app or the store

    Hi,

    Issues signing in to the Xbox App on Windows 10 may occur if the Xbox Live Services are disabled. It is also possible that there is an issue with your profile. To properly isolate your concern, please provide us the following information:

    • Does the same issue occur if you sign a different account on the app?
    • Are you signed in to a Microsoft account or a Local account to your computer?
    • If your Microsoft account is already added to the PC have you tried to remove and add it again?

    In the meantime, we suggest that you perform the provided solutions on this

    link
    to resolve the issue.

    If the issue persists, enable the Xbox Live Services on your PC. Here's how:

    • Press the Windows key on your keyboard and type
      Services
      in the search box.
    • Once the Services window opens, scroll down and look for Xbox Live Auth Manager,
      Xbox Live Game Save, and Xbox Live Networking Service.
    • You have to repeat the steps on each service. Right-click on each service and click
      Properties.
    • Make sure that the Startup type is set to Automatic.
    • If the Service status is stopped, click on Start.
    • Click OK to save the settings.
     
    Loraine Mon, Oct 2, 2024
    #4
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I cannot log in to either Microsoft store or my Xbox app, a small grey window named "sign...

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