Windows 10: I cannot log into my bank account. I keep getting pop-ups instead.

Not very good on the laptop. I am 68 years old and confused as to how to log into my bank account. Have never had this problem before. It just appeared this morning.

:)

 

Microsoft Account Page Pops Up When Logging In to PC

Someone recently brought me a laptop. I believe they hadn't really used it in about 6 months. They turn their laptop on. They click on their name to log in, but instead of just letting them put in the password, a Microsoft Account page pops. It's basically the same white box you get when you're online, and you're about to sign in to your Hotmail, Office, or Microsoft account. She logs in, then it lets her onto the computer. I can only assume this happened after an update. She brought it to me to see for myself, and after she logged in, it took her to like first-time setup settings. It was trying to get her to enable a pin and Windows Hello. I logged in with my Microsoft to see if it was just that account, but after I logged out and attempted to log back in, it also gave me the Microsoft Account page when I attempted to log back in.

She took the laptop back, but my suggestion was to have her run all her Windows updates and see if that fixed the problem. My next troubleshooting step was going to be disabling last logged-in user.

 

Unable to log in to my bank accounts since latest update.

Hi Jackie,

It is possible that you're having issues logging in to your account through a browser is, can be due to corruptions. To better isolate your concern, we'd like to gather more information:

• Have you tried using another browser when logging in to your bank account and check if the issue still persist?
• Does this happen when you login to your bank site or to another website also?
• Have you tried resetting your password?

We're looking forward to your response.

 

I'm trying to log into my online banking and I get a message saying connection reset.

Hello Kristy,

There are a lot of possible causes why you're unable to properly sign in to your bank's website and giving you and error message an issue with internet connection. This may be due to anti-virus, restrictions on your browser or your browser needs to be updated.
In order for us to assist you better, we'd like to ask a few questions:

• When did you last time successfully login to your bank's website? Did you make any changes to your computer before experiencing this issue?
• We'd like to know the troubleshooting steps that you have tried, to avoid providing the same steps.
• Which browser are you using when accessing your bank's website?
• Just to clarify, can you access different websites, like Outlook.com, Bing and Microsoft forum?

Meanwhile, we recommend accessing your bank's website using a different browser and then kindly check if you are getting the same issue. We also suggest ensuring that your browser is updated.

We are looking forward to your reply.