Windows 10: I cannot login to my computer because the welcome screen freezes whenever I try to open my...

submitted by /u/RufflesOriginal
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:)

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Computer freezing at login screen

hi,

My computer started freezing at the login screen yesterday. I cant do anything with it anymore since it disables all the usb, and keyboard/mouse ports. I have reinstalled windows and installed all my drivers again, but it freezes at normal windows updates which is kind of odd.

Is there a way to fix this?

cheers,

 

Lock vs Login screen screenshot

Hi Josey -

Thanks for the quick reply. While your suggestion does change the sign in process, it doesn't address the differing screenshot question. Following the steps doesn't make the login screenshot the same as the Lock screenshot. As I mentioned, I can't even find the screenshots being used for both screens.

Still looking a solution to this. Open to any other suggestions you might have to the problem. Thanks!