Windows 10: I cannot login to the Microsoft Store

Discus and support I cannot login to the Microsoft Store in Windows 10 Software and Apps to solve the problem; I just upgraded to Windows 10 from Windows 7 and I decided to add an app. I clicked on the store app and then picked the app I wanted and then clicked... Discussion in 'Windows 10 Software and Apps' started by lifejogger, Oct 6, 2015.

  1. I cannot login to the Microsoft Store


    I just upgraded to Windows 10 from Windows 7 and I decided to add an app. I clicked on the store app and then picked the app I wanted and then clicked on Free. A menu came up that said choose account so I clicked on Microsoft Account and a screen popped up for about one second and then was gone. I then went up to the upper right hand of the screen and clicked on the icon to the left of the search window and clicked on Sign In, then I clicked on Microsoft Account and the same thing happened again, a screen popped up and then in a second it was gone. Does anyone have any idea what is causing this?
    Below is the screen I see for a few seconds before it goes away.
    Also, when I go into Setting/Account and click on "Sign in with a Microsoft account instead" the same thing happens.



    I cannot login to the Microsoft Store [​IMG]


    :)
     
    lifejogger, Oct 6, 2015
    #1

  2. Microsoft login account window doesn't show - cannot login to my Microsoft account

    Hi!

    I've updated my windows to 10, and everything is brilliant, with EXCEPTION.

    I cannot login to my microsoft account (except from the fact I actually CAN login on the microsoft website, but that's it). Whenever I want to login in the Microsoft store or in the settings->accounts
    or even when I've tried to open Technical Support and it has prompted me to login to my microsoft account - I couldn't.

    The issue is, that whenever I click I want to login, a window pops-up for like a second or less...and dissappears. It looks like system has prompted and is opening microsoft account login window, but after a second it decides not to..and eventually closes.
    So I cannot install anything from the store, I cannot personalize my pc account to my microsoft account, I even cannot use the technical support option, as I simply cannot login.

    Can anyone help me out with this?
     
    AsiaNowakowska, Oct 6, 2015
    #2
  3. problem in signing in to Microsoft account in accounts setings.

    In emails+ accounts cannot login to Microsoft account. It doesn't show up in emails+ accounts setings. It comes back when I try to login. Because of which I cannot sync contacts and messages. But in music, games, store I can able to login to Microsoft
    account.
     
    Samyajith M, Oct 6, 2015
    #3
  4. I cannot login to the Microsoft Store

    I think I am the only person using Windows 10 that has this problem. The people I have talked to at Microsoft have not idea why this is happening. As it is now the apps portion of Windows 10 is useless for me, I might as well go back to Windows 7.
     
    lifejogger, Oct 8, 2015
    #4
  5. INL
    inL Win User
    You have tried to update windows 10 to fix it?
     
  6. I have installed all the latest Windows 10 that I know of.
     
    lifejogger, Oct 8, 2015
    #6
  7. Cliff S New Member
    Cliff S, Oct 8, 2015
    #7
  8. I cannot login to the Microsoft Store

    Thank you for your reply and your suggestion, unfortunately it did not work.
    When I click on the pop up that says Choose Microsoft Account I get a pop up that is a blank screen and it goes away after a second. There is no place for me to enter my Microsoft account. See screenshot in first post.
     
    lifejogger, Oct 8, 2015
    #8
  9. Cliff S New Member
    And have you check your settings in the note:
     
    Cliff S, Oct 8, 2015
    #9
  10. Time zone, date and time are correct.
     
    lifejogger, Oct 8, 2015
    #10
  11. Cliff S New Member
    Try copy & pasting the following into an admin command prompt:

    net stop bits
    net stop wuause
    net stop appidsvc
    net stop cryptsvc
    Ren %systemroot%\SoftwareDistribution
    SoftwareDistribution.bak
    Ren %systemroot%\system32\catroot2 catroot2.bak
    net start bits
    net start wuauserv
    net start appidsvc
    net start cryptsvc
    pause
     
    Cliff S, Oct 8, 2015
    #11
  12. Thank your for this suggestion, but I am sorry to say it did not work. I wonder if there is a program in my startup that could be causing this.?
     
    lifejogger, Oct 8, 2015
    #12
  13. Cliff S New Member

    I cannot login to the Microsoft Store

    I doubt it unless you're using a 3rd party firewall. Are you signed into a Microsoft user account or a local account? Also check the app settings and check for updates.
     
    Cliff S, Oct 8, 2015
    #13
  14. If by signed in you mean signed into Windows 10, I use a local account and my windows 10 has all of the latest updates. Also I use a McAfee firewall.
     
    lifejogger, Oct 9, 2015
    #14
  15. Cliff S New Member
    Cliff S, Oct 9, 2015
    #15
Thema:

I cannot login to the Microsoft Store

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