Windows 10: I cannot open Magic Jigsaw Puzzles.

I cannot open Magic Jigsaw Puzzles. I click on the icon, it tries to open. Flashes on the screen & then closes. Ive researched the problem & everyone is having the same problem. Some have uninstalled & re-installed the app but that has not worked. Since there is nothing out there compatible to this game i would like to see how to fix it.

:)

 

Issue with Magic Jigsaw Puzzle

Hi.

I have been very happy with Magic Jigsaw Puzzles - until now. The app was downloaded through the Microsoft Store. I believe the app was recently updated as the appearance is different and it does not contain all my puzzle purchases. These were in the
app prior to the changes. I offered to send the Magic Jigsaw Puzzle folks my record of purchases. I was told that the record of purchases may only be used to restore puzzle packs if the "name" of the puzzle pack is included on the receipt. The name of
the puzzle pack is not consistently found on the receipts - rather they are listed as puzzle pack 0, 1, 2, or 3.

The Magic Jigsaw Puzzle folks told me that was not enough to restore my purchases.

I have purchased/had 36 puzzle pack and spent about $135. Any advice?

Microsoft: are you able to generate a vendor specific list of payments as well as the "name" of the puzzle pack as opposed to the generic description of puzzle pack 0,1,2,or 3?

Needless to say - I am very disappointed. When I spoke with the company I asked if they could give me a credit for my expenditure and I would repurchase the puzzle packs I had. This way they would see that the expenditures were made. The company suggested
I contact Microsoft.

Is this the place to vent my concern and ask for help solving my issue.

Thanks.

 

starting magic jigsaw puzzles.

I played magic jigsaw puzzles for years. After the last update of Windows 10 it is inpossible to start magic jigsaw puzzles. I get the message in Dutch : Magic jigsaw puzzles is nu niet beschikbaar in uw account. The error code is 0x803F8001. What must I
do to play the puzzles again ?

 

Magic Jigsaw Puzzle not Responding


On this build, 14965, Magic Jigsaw Puzzle opens but does not respond to anything on the screen. It always worked before this build. I have uninstalled and re-installed and it will work partially and then right back to not responding. Please help!