Windows 10: I cannot receive or send email

Since the latest update for windows 10, I cannot receive or send email from my BT account. Microsoft has to be the worst operating system ever sold. Thank goodness for the internet, as I can gain access to my account online. I need this operating system fixed.

:)

 

Cannot send or receive emails in Windows 10

Hi Charlotte,



Thank you for writing to Microsoft Community Forums.



I appreciate your interest in Windows 10. I understand that you are unable to send or receive emails on your Windows 10 computer. I’ll certainly help you with the issue.



However, please let us know:

• Are you using Google Chrome to check your emails?
  
• Do you receive any error message?
  
• Are you aware of any changes made to the computer recently?
  

If you are using Windows Mail app to send or receive emails, I would suggest you to refer the article on

Resolve sync issues in Mail and Calendar apps in Windows 10 and see if that helps.



If you are using Microsoft Outlook, I would suggest you to refer the article on

Error occurs when you send or receive an email message in Outlook or Outlook Express.



Please reply with the details to assist you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

OUTLOOK 365 does not send or receive emails


I installed Win 10 today and everything works so far. Except Outlook 365. I open it and go to send and receive email but I get the following error: :error 0x800cc1a Your server does not support the encryption type you have specified. try changing the encryption method. Contact your ISP for assistance". I contacted them and they had no idea why nor had any other trouble calls with the win 10 install. I have accomplished one time the SFC/scannow with negative results. any help would be appreciated

**SOLVED** After much research, I found that the ports assigned for incoming were set at 995, which the default for email is port 110. steps to solve were opening outlook, 1. clicking on file tab, 2. in info tab select account and social network settings, 3. select account settings, 4. select current email profile, 5. select change, 6. select more settings bottom right in window, 7. select the advanced tab (internet email settings), 8. select port 110 as incoming or select default tab, 9. close all and restart, open outlook and click send receive button and mail showed be receive and send.

 

Attention required message under email account, cannot send and receive mail from a linked account

Hi Sharon,

You might not been able to send or receive an email due to a misconfigured account settings. For us to isolate the issue, we would like to ask the following questions below:

• Which application or program are you using to access your email?
• Have you encountered any error message?
• What troubleshooting steps have you done so far?

If you are using the Windows 10 Mail app, we suggest that you remove your email account and re-add it.

We will wait for your response.