Windows 10: I cannot redeem a code for a game

Discus and support I cannot redeem a code for a game in Windows 10 Software and Apps to solve the problem; Hey I was trying to redeem a game that I got through Amazon prime it's a game code and when I tried to redeem it it said this... Discussion in 'Windows 10 Software and Apps' started by MAX pollock, Apr 11, 2024.

  1. MAX POLLOCK
    MAX pollock Win User

    I cannot redeem a code for a game


    Hey I was trying to redeem a game that I got through Amazon prime it's a game code and when I tried to redeem it it said this PUR-UserAlreadyOwnsContent USXcx42WUhnGqH2TAIIQ72.4 Thu, 11 Apr 2024 18:43:39 GMT

    :)
     
    MAX pollock, Apr 11, 2024
    #1
  2. MACIUCSILVIU
    MaciucSilviu Win User

    Redeem a game

    I'm from Romania, Europe, don't know if my language will be available but i don't want it in my language, i want it in english.

    I've done both Online and Windows 10 steps from the link, but still the same error:

    Check the instructions that came with your code. You might need to redeem it on a different web page.
     
    MaciucSilviu, Apr 11, 2024
    #2
  3. CATHERINE CUS.
    Catherine Cus. Win User
    Redeem a game

    Hi,

    One of the possible reasons as to why you're encountering issues in redeeming the game code is due to the game not available in your location. Currently, here are the languages that the game supports:

    • English (United States)
    • 中文(中华人民共和国)
    • 中文(香港特別行政區)
    • Français (France)
    • Deutsch (Deutschland)
    • Italiano (Italia)
    • 日本語 (日本)
    • 한국어(대한민국)
    • Polski (Polska)
    • Português (Brasil)
    • усский ( оссия)
    • Español (España, Alfabetización Internacional)
    • Español (Latinoamérica)
    If your language is not listed, that means that the game is not yet available in your country.

    If the game is available in your region but you're still having issues with redeeming the code, we suggest that you follow the steps provided on this

    link     on how to redeem the game code from the Windows 10 Store.

    Notify us with the results. We'd be glad to further assist you.
     
    Catherine Cus., Apr 11, 2024
    #3
  4. PAUL BAB
    Paul Bab Win User

    I cannot redeem a code for a game

    Can't find the games I redeemed via codes

    Hi,

    To download the games that were purchased or redeemed using a prepaid code on Windows 10, kindly perform the following steps:

    • Using your Microsoft account, sign in to the PC where you want to install your games.
    • On the Start screen, select the Store icon.
    • In the Store, select Games from the menu.
    • Browse and select the game that you purchased or redeemed using a prepaid code.
    • Select Install.
    Make sure that you are logged in with the Microsoft Account that you used to redeem the game's prepaid code.

    Keep us posted.
     
    Paul Bab, Apr 11, 2024
    #4
Thema:

I cannot redeem a code for a game

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