Windows 10: i cannot remember my pc pin and do not know how to reset

i cannot ulnock my pc i have for got my pin and do not know how to reset it

:)

 

Cannot remember password and PIN to login

Hi,

As per the query, I would like to inform that you require to create a password prior to the creation of the PIN. If you remember the password, click on the sign-in options under the password box in the login screen.

If you forgot your Microsoft account password,
follow these steps.

If you don’t have a Microsoft account and forgot your local account password,
you can’t recover it. Instead, you’ll need to reset your PC.

Warning: Following these steps will remove all of your data, programs, and settings.

• Start your PC and select the Power icon in the bottom right-hand corner of the lock screen.
• While holding down the Shift key, select Restart.
• On the Boot options menu, select Troubleshoot > Reset this PC > Remove everything.
• Your PC will restart and will reset itself.

Hope this helps.

Regards

 

Forgotten PIN and expired password

Hi Dyari,

Thanks for your answer.

I tried steps of both links:

• #1: reset PIN code
  
  • I see no link "reset your PIN"on login page --> I can't reset it
    
• #2: change or reset windows password
  
  • My Windows account is not displayed at all on login page.
    
  • I am using a local account
    

If you have any other suggestion, I would be more than happy to try.

Regards,

Guillaume

 

Log in PIN Not Working after PC Repair

Hi

Welcome to Microsoft community.

This issue indeed occurs when the BIOS updates or hardware changes are detected by Windows 10. Here are some steps that you can try to resolve the issue:

1. Use Microsoft Account Password: Try logging into your account using your Microsoft account password instead of the PIN. If you can log in, navigate to "Settings" > "Accounts" > "Sign-in options". Here, you should be able to remove the old PIN and set up a new one.
   
2. Reset PIN in Safe Mode: Restart your PC and enter Safe Mode. Then, navigate to "Settings" > "Accounts" > "Sign-in options". Try to reset your PIN here.
   
3. Delete NGC folder: If you're comfortable doing this, you could try deleting the contents of the NGC folder, which is where Windows stores PIN information. Here are the steps:
   
   • Log into your account using your Microsoft account password.
     
   • Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft.
     
   • You should see a folder named "NGC". Right-click on it, select "Properties", uncheck "Read-only", and click "Apply".
     
   • Now, open the NGC folder, select all the contents inside, and delete them.
     
   • After this, restart your PC and try to set up a new PIN.
     
4. Contact Microsoft Support: You can contact Microsoft Support by clicking this link.
   

Remember to back up all your important data before trying these steps.

Let me know if you need further assistance.

Best regards

Derrick Qian | Microsoft Community Support Specialist