Windows 10: I cannot remove my Windows Hello PIN on windows 11 nor turn off the Windows Hello option....

Edition Windows 11 Home Version 23H2 Installed on ‎2/‎10/‎2023 OS build 22631.3737 Experience Windows Feature Experience Pack 1000.22700.1009.0

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Sign-in option with PIN (Windows Hello)

Hi Sergei__________1,

I'm Amr, an independent advisor.

If you use a Microsoft account to access Windows 11, the button to remove the PIN could appear greyed out.

The remove button could be greyed out if the passwordless option is enabled on the Windows 11 account or if the passwordless account is enabled on your Microsoft account.

Disable Windows Hello sign-in for Microsoft accounts

Use these steps:

Open Settings.

Click on Accounts.

Click the Sign-option tab.

Under the “Additional settings” section, turn off the “For improved security, only allow Windows Hello sign-in for Microsoft account on this device” toggle switch.

You may need to restart the Settings app and the computer to apply the changes and enable the option to remove the PIN.

Disable passwordless Microsoft account

Kindly follow these steps:

Open Settings.

Click on Accounts.

Click the Your info tab.

Under the “Related settings” section, click the Accounts option.

Click the Security tab.

Click on Advanced security options.

Under the “Additional security” section, turn off the Passwordless account option.

Continue with the on-screen directions.

Restart your computer.

After you complete the steps, the “PIN (Windows Hello)” setting will show the remove button on Windows 11.

I hope this is helpful. If you require any additional assistance, don't hesitate to respond to this.

Best Regard

Amr

 

Login with PIN and Hello

Hi Jean,

Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
you answer the questions below?

• How are you setting the PIN and Hello?
• Which build version of Windows is your PC running on?
• Were there any error codes or messages?

In the meantime, we suggest that you follow the steps below on how to set up PIN.

• Open Settings.
• Select Accounts.
• Click Sign-in options.
• Click the Add button for the PIN and set your PIN.
• Do the same for the Windows Hello.

Looking forward to your response.

 

Remove hello pin

Hello Matt,

Are you running into trouble removing it, or you just need instruction?

If you need instruction,, First, go to Settings > Accounts > Sign in options,ake sure "For improved security, only allow Windows Hello Sign-in for Microsoft accounts on this device (Recommended). " is turned OFF.

Then on the same page, click on Windows Hello PIN option, when that section expands, you will see the remove button.

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If the remove button is grayed out, go to Settings > Accounts > Access Work or School, if anything is listed there, select it, then click on Disconnect. Then restart the computer, and see if you can now remove the PIN.

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If that doesn't answer your question, please provide any much information as possible, including any context. Thanks!