Windows 10: I cannot reset my laptop it stops at 99% an if I restart it begins to tell installing windows

Subject is it

:)

 

the update stopped at 99%

update registration corrupted or not found ,stuck at 99%

 

Resetting the laptop stuck at 99%

Original Title: reset laptop

I bought an Acer. When the laptop was switched on at the shop, i skipped the step where i had to insert my microsoft email add.

The laptop was functioning normally, windows 10 were installed. Then at home, i tried to sign in but it didnt work out. I went back to the shop and they had to reset the laptop but its stuck at 99%. The resetting is taking hours and hours. Is this normal?
All programs have been lost as well. Please help.

 

the update stopped at 99%

Hello,

I suggest you to wait for some more time and check if it gets completed. If the issue still persists, I suggest you to restart the system and try the methods below and check if this helps.

Windows 10 is a service, which means it's always up to date and your PC always has the latest and best features. The Anniversary Update, which includes additional features and improvements, will automatically download and install when available.

However, if you are facing an issue in installing Anniversary Update through Windows updates, try the below methods and check.

As an initial troubleshooting, I suggest you to try the methods below and check if this helps.

Method 1:

• Make sure that your PC is connected to the Internet. Some updates can’t be installed if you’re using a metered Internet connection.
• If you’re connected the Internet and updates aren’t installed automatically, wait a few minutes and then try to install the updates manually.
• Use the
  Windows Update Troubleshooter to try to fix the problem.

Method 2: Reset Windows update components.

Resetting Windows Update Components will fix corrupt Windows Update Components and help you to install the Windows Updates. Please follow the below steps to reset the Windows Updates Components manually:

• Press Windows Key + X on the keyboard and then select “Command Prompt (Admin)” from the menu.
• Stop the BITS, Cryptographic,
  MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the “ENTER” key after you type each command.
  
  • net stop wuauserv
  • net stop cryptSvc
  • net stop bits
  • net stop msiserver
• Now rename the SoftwareDistribution and
  Catroot2 folder. You can do this by typing the following commands in the Command Prompt. Press the “ENTER” key after you type each command.
  
  • ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
  • ren C:\Windows\System32\catroot2 Catroot2.old
• Now, let’s restart the BITS, Cryptographic,
  MSI Installer and the Windows Update Services. Type the following commands in the Command Prompt for this. Press the
  ENTER key after you type each command.
  • net start wuauserv
  • net start cryptSvc
  • net start bits
  • net start msiserver

5. Type Exit in the Command Prompt to close it.

Now you may try running the Windows Updates and check if the above steps resolve the issue.

For reference: Windows Update - Additional resources - Windows Deployment

Disclaimer: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry
incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry,
click the following article number to view the article in the Microsoft Knowledge Base: 322756 (How to back up and restore the registry in Windows)


How to back up and restore the registry in Windows

Keep us posted with the status of Windows update issue to assist you further.

Thank you.