Windows 10: I cannot VERIFY my identity

Discus and support I cannot VERIFY my identity in Windows Hello & Lockscreen to solve the problem; My email accounts in Mail need to be fixed, including Outlook, but when I try I get 'something went wrong' and 'Pin not available'. Then I get asked to... Discussion in 'Windows Hello & Lockscreen' started by Clayto222, Aug 17, 2020.

  1. Clayto222 Win User

    I cannot VERIFY my identity


    My email accounts in Mail need to be fixed, including Outlook, but when I try I get 'something went wrong' and 'Pin not available'. Then I get asked to VERIFY my identity, but I cannot do that either. When I try to get a security code sent , either to my designated phone number or my backup email address I am told neither are correct, though in fact they are correct. I have also renewed both my PIN and Password, both of which work when I sign in to my PC and Account. This seems to be a shambles and may be also be why I cannot get YourPhone,to connect, despite trying for months.


    Can you please assist.


    I have Windows 10 updated, apart from the May2020 update which has not yet arrived.

    :)
     
    Clayto222, Aug 17, 2020
    #1

  2. “We need to verify your identity”,

    I have received this code about a 100 times, either to my phone or my e-mail. It lasts about an hour or two, then I get the “We need to verify your identity” pop-up again.

    Two-step sign in is not activated.

    I also noticed that on the "My devices" page, my desktop PC is shown with detailed info, like motherboard type, Windows 10 Core (10.0.10586.63), etc.

    But my other computer, the laptop, is just listed as "PC". No other information is available, not Windows version, no hardware details, nothing. That laptop is the only one that gets this annoying “We need to verify your identity” despite me having entered
    the code over a hundred times in any available way.

    I am quite certain that the fact that not detailed PC or Windows information is closely related to the “We need to verify your identity” problem.
     
    MarcoDeppe, Aug 17, 2020
    #2
  3. WWilliams Win User
    identity will not verify

    my identity will not verify in my info
     
    WWilliams, Aug 17, 2020
    #3
  4. I cannot VERIFY my identity

    Verify your identity oln this PC

    Being ask to verify my identity, since the last update - Creators Update - it no longer accept the remain letters for the email or the numbers for the mobile phone on the PC

    As a result it no longer sync ...

    Any suggestions?
     
    esbkk11000, Aug 17, 2020
    #4
Thema:

I cannot VERIFY my identity

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