Windows 10: i cannt see the usage time of my son's xbox on my family microsoft account

I have tried for hours now to get my son's xbox set up so i can manage his game time, but it doesnt work. His account was orginaolly set up as an adult using my name and an outlook email address. *** Email address is removed for privacy *** I have set this account as a child now 12 years old and I am trying to view it through Microsoft family but failing to see his gaming time. In fact this eveneing he has been playing for an hour and it says he has not played at all all weel, although im sat next to him playing - i understand i probabbly havent got it set up correctly, but now I have got tied up in knots w

:)

 

Transfer Xbox Account to a Family Member

Thank for your response. Your Microsoft account is the account you use to manage your interactions with Xbox Live and other Microsoft services, including Outlook.com, OneDrive, Skype, Windows 10, Windows Phone, and more. This central account allows you to:

• Manage all your Microsoft services from a single account
• Sign in to your Xbox console or the Windows 10 Xbox App
• Manage your purchases and subscriptions
• Establish and manage family settings to keep your kids safe

You can create a new Microsoft account to set it as an Xbox Live account, for your son can transfer your son's password handles, game licenses, and account activity. The steps are provided on this

link that was shared earlier.

We'll keep an eye on your response.

 

Inaccurate reported screen times for Xbox on Microsoft Family account...

Hello -

I'm having some trouble with reporting of screen time usage for our child using the Microsoft Family account. The issue is that the time reported per day is clearly incorrect/off. For example, yesterday evening he used his Xbox for about 1.5 hours. Today,
as I write this, he has not used his Xbox at all. Yet when I go to the Family account and click on Activity, down in the section labeled Screen time, it indicates that he had only 2 minutes of usage yesterday (as opposed to about 1.5 hours) and it indicates
that he had 3 hrs 26 mins of usage today, when in reality he has had none.

A few details:

• For his account, under Screen time, we have selected "On" for the Xbox screen time and then for each day we've basically set it up for max hours each day (like from 9am to 9pm). This is because we don't want to impose any specific time limit for any given
  day. Instead, we simply want (both us and him) to be able to see reports of how much time he's spending per day on the Xbox. On that same page, under PC screen time, we have that set to "Off." So again, the reporting should be just for Xbox, as far as I understand
  it.
• All of the reported 3 hrs 26 mins for today is shown to be attributed to the Xbox, so it's not like that's coming from some other device that he's using.

I signed into the Xbox to confirm that it had the right date/time...which it does. I also confirmed that it has the latest updates (it's set to automatically install any updates and indicates that it was last checked just yesterday night).

Would appreciate any suggestions/help. Thanks!

 

Endless Loop, Microsoft Family Always Asking My Son to 'Sign In To Verify Account'

I've had this issue for several weeks. Microsoft Family keeps prompting me to have my son "sign in to verify his account" of his Surface Pro and his XBox. We follow the provided instructions (navigating to aka.ms/familyverify and signing in) but the 'alert' never goes away. And it's not clear how we can do this on an XBox anyway. I've tried the suggested troubleshooting steps on other Microsoft Community threads, but none of them have made a difference.