Windows 10: I can't access defender files because of admin issues

I accidentally accepted PUADlManager:Win32/Snackarcin on my device, and I want to purge it off of my device. I followed the steps a support staff at microsoft gave me. Then I hit a wall no matter what I try I can't get into the scans files because only admin can get into it, but I am the admin. It seems to be locked to something called SYSTEM which apparently is the owner and I can't change it to let me into the files. I don't know what to do. No matter what I do I get access denied.

:)

 

Cannot access files/folders even though I am the only admin account

Hi,

To resolve the issue, we suggest you check for system file corruption. To run it, check these steps:

• Right-click (or press and hold) the Start
  button, then select Command Prompt (Admin).
• Enter sfc /scannow (note the space between "sfc" and "/").

Thank you.

 

W10 can connect to wider internet but cannot access web pages

I have an odd issue with my W10 laptop linked to Sky broadband in the UK via wifi using a Sky router. The effect is that while I can actually access the internet (I can send and receive emails using Outlook and can connect to other machines using TeamViewer) I cannot access any web site (Google, BBC etc). There is no specific error message, merely that the access request timed out and a suggestion that it may be to do with proxy. I have tried the following:

1. Other systems (W10 and ios) can access web sites using the same Sky router (therefore probably not a router problem)
2. I have sent and received emails using Outlook, so the broadband connection is working (probably not a Sky problem)
3. I have tried two different browsers (Firefox and Edge), no connection (not a browser problem)
4. I am using Windows Defender and have:
   1. Made sure that Firefox is in the list of allowed systems in its Firewall, no connection after a reboot
   2. Turned off the Firewall and tried again - no connection

My next step will be to re-install Windows, but has anyone got any other suggestions? Could it be some sort of virus (I have carried out a complete virus check using Defender) So - any suggestions?

 

win 10 defender issues

Hi,

Windows Defender helps in making your computer secure from any viruses or malware. Listed below are some reasons why the program will not work properly:

• Software conflicts (usually cause with other anti-virus application)
• Virus and malware infection
• Corrupted system files

To help you with the issue, we suggest following the steps provided by
PrashantKumar96 on this thread
that can help in running your Windows Defender successfully.

Let us know if you have other concerns.