Windows 10: I can't access my passwords, install anything, or update my laptop

Ever since I got the latest BIOS update about two weeks ago through the HP Support Assistant App, my laptop hasn't given me access/permission to my credentials, update my laptop, or install anything to my laptop. Resetting my laptop doesn't work, neither does restarting, and I can't reinstall the HP Support Assistant App. What do I do?

:)

 

FORGOTTEN PASSWORD To gain access to Laptop

To tell the truth, I must profess ignorance

When all this started I went through the following steps:.
1) Turn on the laptop picture of a fjord appears.
2) A left click on the screen causes the user name to appears with the password box under it.
3) Anything(or nothing) typed into the password box, with a tap to the enter key then brings the command to try again.

See, I can't seem to get anywhere except I somehow(during my efforts to try variations of the password hint) ended up getting a screen that was related(I think) to BIOS.
That allowed me to go through some settings(administrative?) and choose a password. I chose to do that.
Aha I thought.
All that did was give me a log in command box(for which I created a password) .
So now, instead of the 3 steps above I have to log in to get to the 3 steps above. A step I didn't have to do before.

What I'm trying to say is this(after all my fumbling about): that I still do not know the difference between a local user account or an MS account-linked user account.

All i know, at this point, is that I am stuck at step 3 and really am not sure what to do except maybe have my fiend reach out to ASUS.

I made a mistake in my first post. I do not have the OS disc. I have the ASUS DVD suite. I mistakenly assumed it was an OS disc. I talked to my friend and was told that her laptop came preloaded with Win10.

DVD suite listings
-Power 2go8
-E-Green
-ASUS Firmware Update
-Quick Install Guide

Thanks for your reply sir. I do appreciate it.

Regards,
Bruce

 

Laptop problem: Black vertical "sidebar" [Update]

I will try that... do you think I have complete access to replace the monitor cable without dismantling the laptop from step 1? *Eek!
Tbh it's a bit scary.

 

LAPTOP is not accessible ..... Access is denied.

I am trying to share a folder on a LAPTOP. I have other a number of other systems that have folders Shared and they work fine, but with this one I get the error "LAPTOP is not accessible ..... Access is denied." when I try to access it from a different Win10 system. So I went thru the entire "How to Share Files and Folders Over a Network in Windows 10" tutorial step by step. File and Print Sharing is enabled, SMB1.0 client & server are running, and Everyone has Full Access to the Share. Still get the error. I have tried it with the Network Public and Private, with the same result. Any suggestions ? Microsoft Windows 10 Home Version 10.0.19042 Build 19042