Windows 10: I can't access the Microsoft Store, prompt: Something is wrong, we are aware of this issue...

I can't access the Microsoft Store, prompt: Something is wrong, we are aware of this issue ....... Request a solution.

:)

 

Issues while accessing Microsoft Store and contacting Microsoft Support

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while accessing Microsoft Store and while connecting to Microsoft Support. For further clarity on the issue, please respond to the questions below.

1. Are you aware of any changes made to the PC prior to which you weren’t facing this issue?
   
2. Which build version of Windows 10 are you using currently?
   

Meanwhile, I would suggest you to follow the steps mentioned below and see if that helps.



Method 1:



Try resetting the Microsoft Store cache and see if that helps.

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for ‘Run’
   
2. In Run dialog box, type ‘wsreset.exe’ and hit enter.
   
3. Wait for the Store to launch again and try using it.
   

You can also refer the article
Microsoft Store doesn't launch



Method 2:



Try running the Store app troubleshooter and see if that helps. Kindly follow the steps to run the troubleshooter.

1. Select Start button, and then select
   Settings > Update & Security >
   Troubleshoot
   
2. Then from the list select Windows
   Store apps > Run the
   troubleshooter.
   
3. Follow the on-screen instructions.
   

Method 3:



Try re-registering the Store app and see if that helps.

1. Press and hold the Windows
   key + X.
   
2. Select Windows PowerShell (Admin).
   
3. Type the command and hit Enter on the keyboard:
   Get-AppXPackage *Microsoft.WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
   
4. Restart the PC.
   

Regarding contacting Microsoft Support, you can
get in touch with our Live Technical support team by calling them. Please refer the article

Global Customer Service phone numbers to get the Customer support number as per your country.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

App store and Microsoft account

Thank you for the advice

I see what you mean about the password but i think its a backward step to compromise my Microsoft password to to use the app store

 

Unable to launch Microsoft Store and Microsoft store apps.

Hi,

Thank you for writing to Microsoft Community Forums.

I understand how it could be when the applications doesn’t work as they are supposed to. We will look into this. However, please reply to the following questions to help you in a better way:

• Are you getting any error message?
  
• Since when are you facing this issue?
  
• Are you aware of any changes made on the computer recently?
  

In the meantime, I suggest you to follow the steps from the article
Fix problems with apps from Microsoft Store to fix the issues with the Microsoft apps that are not launching. Also, follow the steps from the article

Microsoft Store doesn't launch to fix the issues you are facing in launching Store.

Hope it helps.

Please reply with the status of the issue, we will be glad to help you further.

Nikhar Khare

Microsoft Community - Moderator