Windows 10: I can't add my debit card to my Microsoft account

Discus and support I can't add my debit card to my Microsoft account in Windows 10 Software and Apps to solve the problem; I bought a new Laptop from UAE and now I am using it in India. It came with 3 months subscription of the PC game pass and when i clicked the claim... Discussion in 'Windows 10 Software and Apps' started by jishnu_149, May 13, 2025 at 12:17 AM.

  1. I can't add my debit card to my Microsoft account


    I bought a new Laptop from UAE and now I am using it in India. It came with 3 months subscription of the PC game pass and when i clicked the claim option, I entered my bank details and it went till the OTP verification and then it showed the message "Try Again Your Account hasn't been authorized or added". For a few more try, it gave me the same message. After some time, I tried again and after filling the bank details it is showing the message "Check that the details in all fields are correct or try a different card." for the same card which i used earlier. So, I used a different card, and it

    :)
     

  2. how to pay or purchase app by debit card.

    So I do not believe there is an option to pay via debit card. On my account in the USA, I only have the option to use a credit card or PayPal.

    I can't add my debit card to my Microsoft account 10225955315_e62eed868f.jpg

    That said, I am not sure about this but I believe that if you set up a new payment option and choose credit card (assuming debit card is not an option) and input all the information it should work. Make sure the following is true:

    • your debit card must have either the Visa or MasterCard logo on.
    • Your debit card cannot have restrictions on subscription-based internet purchases. If you are not sure whether your debit card has restrictions on subscription-based Internet purchases, contact the financial institution that issued the debit card.
    • You must have more than one dollar in your debit card account.
    Give it a try and see if it works ...
     
    Jack Cook - aka Help_Line, May 13, 2025 at 12:23 AM
    #2
  3. can i use debit card instead of credit card for buying games in store

    So I am not sure about this but I believe that if you set up a new payment option and choose credit card (assuming debit card is not an option) and input all the information it should work. Make sure the following is true:

    • your debit card must have either the Visa or MasterCard logo on.
    • Your debit card cannot have restrictions on subscription-based internet purchases. If you are not sure whether your debit card has restrictions on subscription-based Internet purchases, contact the financial institution that issued the debit card.
    • You must have more than one dollar in your debit card account.
    Give it a try and see if it works ...
     
    Jack Cook - aka Help_Line, May 13, 2025 at 12:23 AM
    #3
  4. Chadwick7 Win User

    I can't add my debit card to my Microsoft account

    Unable to add debit card to WP7/Zune account

    So some history: I have a new Windows Phone. I already had a Zune account but it was under a different login email and was never used as a live.com account. I did purchase music with that account for my Zune player. I have add it for a few years. I wanted
    to create a new live.com account for my Win Phone/XBox and keep everything tied together. I deleted the debit card from the old account.

    I have not been able to add it to the new account. All the billing info is correct. I'be tried adding it throught the Zune software, zune.net, billing.ms.com, even through xbox. Error comes back as an invalid credit card, or try later.

    Under ms billing I am unable to add a new card. there is no option to. It just lists my old removed card. It also lists a paypal account that I have used to purchase more points with to by music. That option does let me change the paypal account. I am not
    sure why it still has that debit card tied to my new live.com account except that it is bound to the address. Still odd being that this is a new account. Also just to note: card works fine for everything else.

    I'm guessing because I deleted the debit card from the old account it will not let me use it on another account. Is there a way to remove that "removed flag" and let me add the debit card. Any other ideas? I basically can't buy apps or games for my new phone.
    Also I was going to purchase an XBox, but I am holding off until this is solved.
     
Thema:

I can't add my debit card to my Microsoft account

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