Windows 10: I can’t authorise my child’s new Microsoft account

Today is my son’s 10th birthday and his present was a laptop. We sat it up with a child’s Microsoft account but can go no further because it needs authorising by an adult. I can receive the authorisation link but when I click on it it says there’s a problem and says ‘give us a little while to fix it’. On the Microsoft Family app I can see his account under ‘Pending’ but get the same error message if I try to authorise it. Have been trying for hours, have tried Safari, Chrome & Edge with no joy. Have just spent 30 mins on the live chat with Microsoft Support who couldn’t solve it and told m

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Authorise childs account in uk

How do I authorise a childs microsoft account?

It takes me to a payment section and theres no UK option.

I can't email support either?

Moved from: MSN / Accounts, login, and signup / Signing up for a Microsoft account / Other

 

Child Account Get Greyed Out

Thanks for the suggestion, but I did the following instead.

I have another laptop, 2 weeks old, with Windows 10 Home on it.

On that one, I tried the same steps with the child account, and got the exact same results.

 

Child account

I did set up a Child account, I did fallow all the steps window ask, the account say that the child is in the family, when I tried to log, give me the message "The Profile Service service Failed The Sign-in. User Profile cannot be loaded".

Answering your questions:

• Did you make any changes to the child account prior to the issue? No, I did not make any changes.
• Since when you are facing this issue? Right from the start. I never got to login.
• Are you able to login with other child accounts on the computer? No

I suggest you to restart the computer once and check if you are able to login to the computer. I did, the same problem, I do not have any problem with my account or my wife.

Thank you for your help.

David.