Windows 10: I cant change the volume levels on my headphones connected via bluetooth

whenever I try to lower or increase the volume on my headphones nothing happens. the slider doesnt go up or down when I use the buttons on my screen to change the volume, and when I use my mouse to ajust the slider I can get it to increase/decrease the number but the volume of my headphones will stay the exact same even if I mute it still plays at the same sound level. the troubleshooter cant find the issue, restarting my computer didnt fix it, deleting and adding back my bt headphones didnt change anything. what does work is the volume mixer, so I can lower or increase the volume for differen

:)

 

Bluetooth headphone sound volume keeps changing.

I have a relatively new Bluetooth Pulse Echo headphone set and an Acer Aspire 3 notebook that has Windows 10 O/S. When I use the headphones with the notebook in wireless mode the sound volume alternates between normal and very low. I have run Windows Bluetooth fault finder and disabled sound enhancements to no effect. The headphones work fine in conjunction with my iPad however.
Could anyone suggest a solution for this problem please?

 

Viewing battery level for Bluetooth Headphones

Hello Jerry my name is Bradford and I'm an Independent Advisor for the Microsoft Community and I'll try to help you find the battery level information for your Bluetooth Headphones. I suggest you try the following steps:

1. Open the "Settings app".

2. Open the page "Devices", then go to "Bluetooth & other devices".

3. On the right, find your device in the list under "Mouse, keyboard, & pen".

Please note that you might have to scroll further down if there is a section labeled "Audio" since Bluetooth Headphones are an Audio device.

4. You will see the battery level indicator next to the device name.

If this doesn't help you find the information you need please let me know so that I can provide other options!

 

bluetooth headphones

setting up win10 Bluetooth and my Bluetooth headphones work fine ,but every time I reconnect the headphones I have to delete them from Bluetooth settings and let win10 pickup the headphones again ,before they will pair ,then win10 want to reboot to add the headphones ,I reboot and they work fine ,but next time I plug the headphone in again they will not pair ,don't even get an option to pair till I delete the head phones from the list ,, any suggestions ,, thank