Windows 10: I can't connect to the Xbox app on windows.

The connect button doesn't work. Other apps such as the Xbox Companion say I'm not connected to the internet even though I am and my web browser works. I've tried every answer from other forum threads but none have worked

:)

 

"Server connectivity = blocked" on Xbox app on Windows 10

Hi MoonBunny17,

If your server connectivity is "Blocked", it means that your computer was unable to establish a Teredo IPsec connection to the Quality of Service (QoS) server. Since you've tried the troubleshooting steps from our support page, let's try to restart the "IP
Helper" and "Xbox Networking Service" by performing the following steps below:

1. Press the Windows Key + R to open the Run box.
2. Type "services" and hit enter to open the Services Window
3. Scroll down until you find an entry called “IP Helper”. Right-click on it, and then click Restart.
4. Scroll all the way down to the bottom and do the same thing for “Xbox Live Networking Service”.
5. Close the window, open the Xbox app and check your connection again.

If the issue persists, I recommend that you try connecting your computer to another network to see if that will change the server connectivity on the Xbox app.

Keep us updated with the results after performing the suggested solutions above.

 

Xbox App "Server Connectivity" "Blocked"

Hi,

There are several reasons why the Xbox app server connectivity is blocked. It is possible that
your PC was unable to establish a Teredo IPsec connection to the Quality of Service (QoS) server or your Firewall settings are blocking the connection. To properly isolate your concern, please provide us the following information:

• Is your computer connected to a wired or wireless internet connection?
• Have you made any changes on your computer prior to the issue?
• Are you experiencing the same issue in safe mode with networking? To start Windows in safe mode with networking, you can follow the steps on this
  
  link.

In the meantime, you can perform the suggested solutions on this
link.

 

Unable to Connect the Xbox One in the Xbox App

Technical Level : Basic

Summary
The Xbox App is great for gaming, and connecting to friends. Whether your a hard core gamer or your average gamer. It is still fun to use!

There are many things the Xbox App can be used for, even to connect up to your Xbox One to stream the content from the Xbox to the Xbox App. However, there are times when the App does not work as expected to, which in tern can leave you raging. This article
will, hopefully, help you with sorting out problems using the App to connect to the Xbox One console and streaming.

Details

Not able to see the Connect option on the Xbox App

For those of you who are unable to see the connect option when using your Xbox app on Windows 10 (Or not able to connect your Xbox to the app), then you could be running an old version of the Xbox App and it will need to be updated. To check to see if your
Xbox App needs to be updated, please look at this article below, for more information:

Xbox Support

To update your Xbox app on your Windows device, you can follow these instructions:

1. You will need to first launch the Marketplace App on your device.
2. Once you in the app, please search for “Xbox”
3. Click onto the Xbox app, that will be displayed in the search results – This should also be noted as “Installed”.
4. Once you have clicked onto the App, then it should install the update for the App on your device.
5. Once it has updated, you can navigate back to your app and launch it where you should then see the connect option.

Not able to connect my Xbox One to the Xbox App

You can try a power cycle on the console (holding the power button for 10 seconds), which will turn off your Xbox One. Once the Xbox One is turned off, turn it back on and see if your Xbox One will connect to your Windows 10 device.

Please take a look at the following link for troubleshooting steps on how to resolve problems about the Xbox App game streaming.

http://support.xbox.com/xbox-on-windows/gaming-on-windows/troubleshoot-xbox-app-game-streaming

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I hope this article does help you with connecting to the Xbox App. If you would like to suggest changes, please use the suggest edits option on the bottom of the article. If you would like help with the Xbox App, then please use the Ask the community link
on the right hand side of the article.