Windows 10: I can't download any game with game pass to my new Microsoft Surface 7 Laptop "get an app...

I have tried almost every solution from similar forums, such as installing and uninstalling the game bar, xbox app, microsoft store, downloading all system updates, restarting, defragmenting/optimizing, etc. Every time I open the xbox apps this message appears a popup window with the message "get an app to open this ms-gamebar link". It redirects me to the store, where there is no app available for download. The xbox app only opens on Cloud mode and I cannot search for any game. If I search on the website and try to download any game, it redirects me to the app, where it appears the same messa

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Can't install games with game pass

Hi Ashenath,

If you can’t install Game Pass Games on your PC, follow these suggestions:

Check if you have the right Game Pass

Clear Cache of Xbox Game Pass App

Update to the latest Windows 10 version,viz v1903

Admin privileges for Games

Give Admin privileges for Games

Check Windows Store Apps Troubleshooter

Repair Game if it keeps crashing or doesn’t work

Cannot Sign in to Xbox Live

If these steps didn't work, you can visit this link for further information:

https://www.thewindowsclub.com/cant-install-gam...

Feel free to give me feedback about this issue.

Thanks and regards,

 

PC game pass

Hi NLH1

I'm Wilfredo S an Independent Advisor

I can suggest the following directly from the xbox support page

Troubleshoot game installations on Windows 10

RESTART YOUR PC

As basic as this is, a simple restart can set many things right.

ERROR MESSAGE

If there’s a download error, first try downloading again.

If the installation keeps failing, in most cases you’ll see an error code with a message. These are generally 10-character codes that start with “0x.” For example, 0xC03F7003.

FOR GAME PASS GAMES, CHECK THE STATUS OF YOUR PLAN

To install games from Xbox Game Pass, you must have an active Xbox Game Pass Ultimate or Xbox Game Pass for PC (Beta) plan.

Make sure you’re signed in to Microsoft Store and/or the Xbox (Beta) app—whichever you’re installing from.

Make sure your Xbox Game Pass membership is current by signing in and checking the status.

Make sure your PC is online. If needed, see Fix network connection issues in Windows.

Source>>
https://beta.support.xbox.com/help/games-apps/t...

I hope it helps you

 

Game Pass games disappeared from my PC

Hi there,

I created a ticket a couple of months ago, about the same issue, and it happens now every 30-60 days.

Redirecting

Basically every game disappeared from my Windows PC that was installed via the Xbox app. I have game pass ultimate subscription, playing on Xbox and on my laptop.

I had Football Manager 23, The Outer World and Citizen Sleeper installed, all of them are gone. I turned off the computer with Atomic Heart being downloaded, I had to download that from scratch as well.

Last time I couldn't give answers to the questions listed in the previous ticket, but now I can. These were the questions in the previous ticket:

To start, please provide us information/answer on the following questions:

• Current version and edition of Windows Installed? (Search for WINVER in Windows search to see this)
  

22H2 (OS Build 22621.1555)

• Are you only having issues with games installed via game pass?
  

I don't have any other games installed from the Microsoft Store. Every other game I have from different platforms (Epic, Steam, GOG) are fine.

• Or other games are also affected
  

Any game I install via game pass

• Are you running any antivirus or antimalware software?
  

No, I have the default windows protection only.

• What changes have you made before the issue appeared?
  

None, apart from this time I started installing Atomic Heart, but this happens every month or so, and this was the only time I started installing Atomic Heart. Turned the computer off, when I turned it back on the next day, everything was gone.

• If a game was installed with Xbox Game Pass but will no longer play, make sure that your Xbox Game Pass and Xbox Live Gold subscriptions are active, and that the game is still in the current catalog.
  

I have game pass ultimate, and it is active all the time.

• If you’re having trouble remotely downloading a game, go to the “Why isn’t my game downloading when I install from the Game Pass mobile app?” section, above.
  

That thing I can manage (although that is problematic too). I would like to know how can I prevent 150~200GB of data to disappear from my computer without any interaction, warning or intention.

• Also check if you are sing in with the correct Windows user profile.
  

I am, my computer, using it alone.

There are multiple reports about this issue online, however I couldn't find any information about why it happens, or how. I think it's absolutely ridiculous that my computer can delete huge volume of files without any warnings, and especially that it looks like it happens with something I pay for regularly, and even more so it comes from Microsoft.

Also, I reinstalled my Windows from scratch when it happened for the first time. Seems like it didn't fix anything.

I would appreciate any suggestions, I'm stuck with this problem, currently re-downloading everything.

Thanks a lot!

Daniel