Windows 10: I can't download info for a rebate today that i just did several days ago-why?

why can't i get info to download for a rebate that i just did fine several days ago?

:)

 

Nokia Rebate

I just spoke with ATT and they don't know anything about this credit I have been waiting for this credit since April 15( when I first heard about the rebate). This is the dialog with ATT.



Please wait for a site operator to respond.

You are now chatting with 'Jaquaya Grace'

Darnell Lane: Hello Jaquaya Grace: Hello, Mr. Lane. Thank you for contacting AT&T. I can help you with your Nokia Lumina Credit today.


Darnell Lane: I purcahse the lumia when around April 8th and I never recived a credit/rebate.


Darnell Lane: I was suppose to be for 100 dollars

Jaquaya Grace: I can check on this for you. May I ask when your rebate was mailed please?


Darnell Lane: never. I purcahsed the phone at the store. and about a week later nokia advertised

that they had a problem with the phone and will issue a 100 dollar credit to everyone that

purcahsed a lumia 900 before April 20th

Darnell Lane: I went back to the att store I purchased the lumia from and they told me they was

aware of the rebate and it will be automatically applied to my bill instead of $100 in cash.

Darnell Lane: I told them fine. however I never recieved the credit. and it been 3 months now.

Jaquaya Grace: I see. I will check your account to ensure that the credit has been applied to

your account.

Darnell Lane: ok

Jaquaya Grace: I am sorry that your $100.00 credit was not applied to your account as of today.

May I ask when you were informed of the rebate at the store please? Darnell Lane: April 12th.

Darnell Lane: Is this the first you heard of nokia's rebate of the lumia?


Jaquaya Grace: Yes, this is. I do not have access to rebate information from the billing

department. This is handled by the sales department. I will be happy to transfer this chat to

the sales department, to have your rebate applied.

Jaquaya Grace: Do you have any other billing or account questions for me before I transfer you?

Darnell Lane: no can you please transfer me. thank you







And of course no transfer. I feel like I got ripped off.