Windows 10: I can't edit Childs Personal Info

I had an issue where my child's account was showing as United States region, when we are UK based. I was on Microsoft Live Support Chat where someone talked me through how to update the region. When I did this, I got a message that told me I could no longer manage the account. I was told to accept the alert, then remove the account and re-add to the family. I have done this but I can no longer see the option to "Edit this child's personal info". I want to know I still have full control of my childs account for protection purposes

:)

 

I cannot edit my other account which is on "Child'" Account

I have asked the Live Agent if possible to change the "Child" Account, yes it can as long as you are the Family's Organizer. But when I tried following their Steps it doesn't lead me where it should be.

These are the steps that the Live Agent said,

1. You will see the child you need to click the 3 dots to see the option saying manage consent.

2. Click that then you will be routed to manage permission. you will be routed to manage permission you will find the child list and click edit the child personal info.

3. You will be routed to the child's profile page to correct the date of birth.

The number 2, step it doesn't lead me there. I did not see the "Child List" all I can see is "To manage restrictions for your children, view your family settings."

Please help.

 

Changing child's DOB but no option to do so

Hi,

I'm trying to change my son's DOB on Microsoft. All Microsoft instructions say to log in to my adult account, select him in Family and select 'Manage My child's profile info' and then choose 'Edit this
child's personal info'

Seems straightforward but I don't get offered the 'Edit this child's personal info' option on the 'Manage my child's profile info page'.

All it has is a statement saying some countries have different steps to regulate what children can do online.

And I can't change the DOB from my son's account via the 'personal info' section.

Any suggestions welcome as I've spent hours looking into this!

Thanks

 

Manage my child's profile info does NOT show my kid

Hello Jabka71,

Thank you for writing to Microsoft Community Forums.

Your child's account could be in a different region than yours. To comply with regional regulations around data protection, the child and the adult providing consent need to be in the same regulatory region. It might also be due
to the account is not configured in the right way. Kindly follow the steps mentioned below to reconfigure the feature.

Step 1: Update your region.

• Go to Your info on account.microsoft.com and sign in.
  
• Select Edit country/region.
  
• Update your country or region to match your child's, then make sure the other settings are up to date. Select Save to finish up.
  

Step 2: Remove a child and add a child to your family.

• To remove a child from the list, I would suggest you to follow the steps mentioned in the article:
  
  Leave family group or remove members - Microsoft Support
  
  
• To add a child, sign in to
  https://account.microsoft.com/profile/ >> Go to
  Select a child to view or edit their settings and then select
  Add.
  
• Enter your child's email address and select
  Send invite. You need to accept the email invitation from a device with the Child account currently logged in.
  

For additional information, you can go through the article which talks about
Parental consent and Microsoft child accounts and
Set up and manage your family.

Hope it helps.

Mala.S

Microsoft Community – Moderator