Windows 10: I can't factory reset/log in to my account

So I've had a really frustrating problem... I was doing a factory reset with my pc and something went wrong. "user profile service service failed the logon. user profile cannot be loaded" so I was like alright time to boot in to safe mode and tried to do a tried to go for a startup reparation but it didn't wanna go instead gave me a log file "E:/Windows/System32/Logfiles/Srt/srttrail.txt" and I literally cannot log in to my account nor factory reset?

:)

 

Windows 10 doesn`t log in after update

Hi,

You may need to reset your password for you to access your account again. To assist you better, we'd like to gather more information:

• Which build and version of Windows 10 are you using?
• Are you trying to log in to your Microsoft Account or to your Windows 10 local account?
• Have you tried resetting your password?

Meanwhile, you're trying to log in to your Microsoft Account, we suggest that you follow the steps in this

forum article shared by PaulSey on how to reset your password and recover your Microsoft Account.

If you're trying to log in to your Windows 10 local account, we suggest that you perform the instructions in this

article on how you can reset your Windows 10 local account.

Keep us posted if you need additional help.

 

Cannot login after Factory reset stuck on Other Users page

Hi Adam,

Thank you for posting in Community.

We understand your concern and we will provide the assistance required to help you resolve the issue.

Before we proceed, I would like you to provide the information stated below:

Which OS is currently installed or returned to after Factory Settings?

As per the information that you have provided, I would suggest that you perform the steps mentioned below:

Step 1: Follow the steps to enable Built-in Administrator account:

• If on Windows 7 press F8
  upon restart after the manufacturers logo appears. If on Windows 8,8.1 press
  Shift key and then Restart to access Safe Mode.
• Then access command prompt (admin) and type:
  net user administrator /active:yes (To enable Built –in Administrator account give the command Active: No).
• Then press ENTER.

Step 2: Administrator Account.

Log in through the in built admin account, create a new administrator account and check if you can log in. If you are able to log into the new account, deactivate the inbuilt admin account.

Hope this information helps

 

factory reset

Hi,

There shouldn't be an issue singing in to your computer after performing a factory reset. What's odd is that the error message "Your account has been disabled" is showing up. However, we suggest that you provide us a screenshot of the signing
in page with the said error message. It's for us to determine what would be the steps that we need to isolate your concern.

We're looking forward to your response.