Windows 10: I can't get my earbuds to connect to my laptop, how can I do this?

I have a pair of wireless earbuds, I had connected them to my laptop and my phone using dual connections they are liberty 4 NC so using the soundcore app I can connect both my laptop and phone at the same time. I gave my earbuds to a friend to borrow, and the earbuds were reset to allow connection to my friends iphone and then reset so I can connect them back. My laptop is trying to connect to the headphones like it did before the resets. It says connected but my earbuds are not connecting which I can see through the app. I have tried to forget the device from my laptop but it is not working

:)

 

laptop Bluetooth pairs with cellphone and earbuds but will not connect to them

The problem: my laptop's Bluetooth pairs with my cellphone and my earbuds but will not connect to them.

Devices: HP Pavilion laptop running Windows 10 Home w/ the latest updates
Moto G Power (2021) cellphone, Android v11
Soundcore Liberty 3 Pro earbuds w/ the latest firmware
Soundcore app (Android)

The phone has no trouble connecting to the earbuds, but:

-- The laptop's Bluetooth says it's paired with both the Moto G and the Liberty 3 earbuds, it won't connect to them. Windows' Device Manager does have both the phone and the earbuds listed under "Bluetooth."

-- The Moto's Bluetooth lists the laptop as "Previously connected" but when I try to re-connect there's a brief flash of "Connecting" then goes back to paired-but-not-connected. It will do this over and over. The same thing happens when I try to connect the earbuds to the laptop directly from the phone.

-- If I try to connect via the Soundcore app, using "Add device," the app searches but doesn't find the laptop. When I select "Set up manually" from the app's "Don't see your device?" screen, I get a list of other headphone and speaker, but not PCs. "Don't see your device?" on that screen says that the app only supports the devices on the list. But I assume that this won't matter if I can get the laptop connected directly to the earbuds.

So:
-- Why does the laptop refuse to connect to the phone or the earbuds that it's paired with? Why does the phone refuse to connect with the laptop?

-- Things I've tried, after looking at lots of online suggestions (none of them have worked):

: Removing the phone and the earbuds from the laptop's Bluetooth and re-pairing them again.

: Restarting the laptop and the phone, and turning them off and then on again, separately and together.

: Turning Bluetooth off and then on again, separately for the laptop and the phone and together for the two devices.

: Making sure that the laptop's Bluetooth Support Service is running and is set on Automatic Startup and Bluetooth user Support Service is set on Manual (Trigger Start).

: Checking the laptop's Bluetooth driver; Windows says it has the latest driver.

: Running Windows' Bluetooth troubleshooter.

Suggestions?

Thanks --

I'm also sending this request to HP, Motorola, & Soundcore tech support.

 

Connecting Bluetooth Earbuds to my Laptop

Here's how to connect your Bluetooth earbuds to your PC. It's mostly about Bluetooth, rather than Windows. And if you were hoping the process would be simple and obvious ... guess what? It's not.

Bluetooth is actually a wireless network technology, very similar to WiFi. What you have are actually
Bluetooth-enabled earbuds, because they have the ability to connect to a Bluetooth network.

The unique thing about a Bluetooth network is that the network exists only between your Bluetooth-enabled earbuds and the Bluetooth adapter in your computer. That makes a Bluetooth network more secure than a WiFi network, because anyone can join a WiFi network.

Get ready, here we go:

Step #1: Make your Bluetooth devices discoverable: Put your earbuds and your Bluetooth adapter into discovery mode. That's like joining a dating website - you've made yourself discoverable to other people. The instructions that came with your earbuds
should say how to put them into discovery mode. Putting your Bluetooth adapter into discovery mode is a two-part process:

• Go to Start > Settings > Devices > Bluetooth and other devices and add your computer's Bluetooth adapter as a 'device.'

• Once you done this you'll see the control to turn Bluetooth 'on.'

Step #2: Pair your earbuds to the Bluetooth adapter. This is like exchanging contact information with someone on that dating website. Your earbuds and the Bluetooth adapter exchange information, so they don't have to go through the whole setup process every
time you want to you use Bluetooth-enabled earbuds. Once your earbuds are paired, they show up in the list of devices on that same page in the Settings app.

Here's how my Bluetooth-enables earbuds look:





Step #3: The final step is to actually meet the person you found on the dating site. In Bluetooth, as in life, that's called 'connecting.'





Now your earbuds are ready to use.

Of course, there are many gotchas that you might encounter, but let's see how far you get with the above.

 

Hello, all! I am having trouble connecting my Samsung earbuds to my Windows 10 laptop. The earbuds' model number is SM-R180.

Hi



Welcome to Microsoft community.

I will assist you in connecting your Samsung Galaxy Buds to your Windows 10 laptop. Here are the steps you should follow:

1. Turn on Bluetooth on your laptop: You can do this by going to Settings > Devices > Bluetooth & other devices Make sure the Bluetooth toggle is set to "On".
   
2. Put your Galaxy Buds into Pairing Mode: Open the lid of the charging case without removing the earbuds. Then, press and hold the button on the back of the case until the LED light at the front of the case starts blinking. This indicates that your earbuds are now in pairing mode.
   
3. Add a new Bluetooth device on your laptop: In the same Bluetooth & other devices menu on your laptop, click "Add Bluetooth or other device", then select "Bluetooth". Your laptop will start searching for available devices.
   
4. Select your Galaxy Buds from the list: Your earbuds should appear in the list of available devices. They might show up as "Samsung Galaxy Buds (R180)" or something similar. Click on them to start the pairing process.
   
5. Complete the connection: Follow any additional instructions that might appear. Once the connection is successful, you'll see "Connected" under your earbuds' name in the list of Bluetooth devices.
   
6. For more detailed operations, you can refer to the instruction manual of your headphones or consult the headphone manufacturer for further assistance.
   

Keep your earbuds and laptop close together during this process to ensure a solid connection. If you're still having issues after trying these steps, let me know so I can help you troubleshoot further.



Best regards

Derrick Qian | Microsoft Community Support Specialist