Windows 10: I can't hear my game sound when in a call.

When I join a call, I cannot hear my in-game sound. I can hear YouTube and Spotify, but I cannot hear the sound of my game. I use a wired headset, and I feel like most of the noise gets drowned out somehow because I can still hear the louder noises of the game. The strange part is that when I skip a few seconds in a video, I can hear my full game sound for a split second. I've selected "Do nothing" in my communications settings, and I feel lost.

:)

 

Unable to hear sound

Hi Arif,

Thank you for posting your query on Microsoft Community.

Please reply to the following question to better understand your issue:

1. Is your issue confined to a single application or for all?

Method 1: Run the troubleshooter.

Please follow the steps below:

• 
  Type “Troubleshooting” on the Windows Search bar and hit enter.
  
• 
  On the left side of the Troubleshooting window, click on “View all”
  
• 
  Click on Windows Store App. Please provide a password if asked for it and click ok.
  

Method 2: I would suggest you do the following steps and see if it helps:

Update Sound, video and game controller drives from Device Manager.

• 
  Press Windows key + R key. Type "devmgmt.msc" and click Enter.
  
• 
  Expand the Sound, video and game controller drives.
  
• 
  Double-click on the drive.
  
• 
  In Properties, go to Drivers Tab and click on Update.
  

Method 3: If this does not work you might have to Uninstall and then reinstall your drivers in compatibility mode.

Follow the steps to uninstall and reinstall the driver.

• 
  Press Windows key + R key. Type "devmgmt.msc" and click Enter.
  
• 
  Expand the Sound, video and game controller drives.
  
• 
  Double-click on the drive.
  
• 
  In Properties, go to Drivers Tab and click on Uninstall.
  
• 
  Reinstall your audio driver from Manufacturer's Website in Compatibility mode.
  
• 
  Restart your system
  

Hope this helps. Please respond if you have further related queries.

Regards,

 

Can’t hear audio while recording games or videos

Hi,



Thank you for writing to Microsoft Community Forums.



We will need some more information to help you with the appropriate troubleshooting steps. Please reply with the following details:

• How are you recording the games or videos?
  
• When you say, “I can't hear anything” you are unable to get the in-game audio or your voice?
  
• What is the make and model of the computer?
  
• Which build version of Windows 10 is installed on the computer? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  

If you are using Game bar to record the games or videos, I suggest you to refer the steps mentioned below:

1. Press Windows key + I to open
   Settings.
   
2. Click on Gaming.
   
3. Click on Capture on the left pane.
   
4. Clear the check box for Record gaming audio only.
   
5. Follow the same steps for Broadcasting.
   

Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

sound

Hi,

Thank you for posting the query on Microsoft Community.

As per the description I understand that you are unable to hear the email notification sound.

I suggest you to try the following steps and check if it helps:

• 
  Go to Control Panel Items
  
• 
  Click on Sound.
  
• 
  Click on Sounds Tab.
  
• 
  Click on Desktop Mail Notification.
  
• 
  Click TEST.
  
• 
  Click OK.
  

And check if you are able to hear the email notification sound.

Please let us know if you need further assistance.

Thank you.