Windows 10: I can't install a game even though I have a receipt for purchase

Hi guys, some time ago I purchased Minecraft for Windows 10 while using a Windows 8, but have recently gotten a Windows 10 to play it. In Order History, I can find the receipt for purchase, but there is no key or install button. Even in going to the game's page, it prompts me to buy the game although I have already bought it. All steps in the 'troubleshoot installing' prompt have not worked. What do I do?

:)

 

Nokia Music purchase receipts

I have a monthly subscription to Nokia Music+ but my purchase receipts are going to an email address that is no longer associated with my Nokia account. This old address appears nowhere in my account details and the new email address is firmly checked as
the address to send payment receipts to, but still I get the receipts coming through to this old work address which will soon be killed off. Any suggestions?

 

Purchased Game Won't Install

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern as you are unable to install Medical Center-Hidden Objects from Microsoft Store.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 installed? (Type
  winver in Windows search/Run command)
  
• What is the make and model of the PC?
  
• Are you able to install other apps & games from Microsoft Store?
  

However, we can try a few steps and check if that helps you to install the game. Before proceeding with the below steps, we would suggest you to sign out from Microsoft Store and after performing the steps sign in with the same
Microsoft account used to purchase the game.



Step 1:
Reset the Windows Store Cache

Press the Windows Logo Key + R to open the
Run dialog box, type wsreset.exe, and then select OK.



Note:
A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.



Step 2:
Run the Windows Store Apps Troubleshooter

Select the Start button, and then select Settings>Update & Security
> Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.



Step 3: Creating a New User account.

If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to
create a local user or administrator account in Windows 10.

Let us know the results. If the issue persists, we will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator

 

purchased game

Hi,

To install a game on you need to make sure that you sign in on your computer using the Microsoft account that you use to purchased the game. To install a game on Windows 10, you may follow the steps below:

• Using your Microsoft account, sign in to the PC where you want to install your games.
• On the Start screen, select the Store icon.
• In the Store, select Games from the menu.
• Browse to and select the game you want to buy.

If you already own the game, you can install it on your PC. Otherwise, select Install to download and install the game.

Should you need further assistance, feel free to post anytime.