Windows 10: I cant login in my microsoft acc

Hi, when im trying to log in my account it says that this account doesnt exist, when im trying to recover it, it says that its linked to other emails that i doesnt know and dont have access to. I think its because i got hacked and someone stole it. Could someone help me?

:)

 

Microsoft Login

Hi Gourmage,

Thank you for posting in Microsoft Community.

I suggest you to perform Safe Mode with Networking and then try to change the password.

Method 1: Safe mode.

Please follow below steps:

• • 
    Click on power button at left bottom corner, press and hold
    Shift key and click on Restart.
    
  • 
    Click on Troubleshoot.
    
  • 
    Click on Advanced options.
    
  • 
    Click on Startup Settings.
    
  • 
    Click on Restart.
    
  • 
    Login to Microsoft Account and create a new administrator account.
    

If you’re not able to login using Microsoft account then refer to below steps and check if it helps.

Method 2:
Activate Inbuilt Administrator Account.

Follow the below steps:

• • 
    Click on power button at left bottom corner, press and hold
    Shift key and click on Restart.
    
  • 
    Click on Troubleshoot.
    
  • 
    Click on Advanced options.
    
  • 
    Click on Command Prompt and enter following command.
    
    net user Administrator /active:yes
    

Now reboot your system and login to inbuilt admin account and try to reset password for other account. Once you reset password login to other account and to deactivate inbuilt admin account enter following command in elevated command prompt.

net user Administrator /active:no

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Can't login to windows 10 with Microsoft acc, after reseting the PC

Hello Dimitar,

Windows 10 may have encountered a corrupted user profile that caused this. For us to assist you with this matter, kindly answer the following questions:

• The other account that you've created, is it a local account or a Microsoft account?
• Have you tried signing in after disconnecting your computer from the internet?

Meanwhile, we suggest that you enable the built-in administrator account by following the steps below:

• Open Elevated command prompt by entering
  Safe mode with Command prompt.
  To go to safe mode, use the power button on the sign-in screen and press
  Shift + Restart. This will take you to the recovery boot menu. Click
  Troubleshoot>
  Advanced options>
  Startup settings. You then see a list where you can choose Safe Mode with Command prompt.
• Type the following command: net user administrator /active:yes
• Login into the built in administrator user profile and create a new user profile with administrator privileges using this
  
  link.

We'll be waiting for your reply.