Windows 10: I can't open the canon eos webcam pro utility software on my pc!

I can't open the canon eos webcam pro utility software on my pc. I currently run windows 11 and have spoken to canon customer support to find and fix the issue but we have determined it's not the software but computer side. My pc is updated, and I only use windows defender and have turned off my vpn. I have used the command prompt to repair missing or corrupt files, and the problem persists. I am at my wits end unfortunately. The program when opened freezes and appears as a white screen and must be force quit. However, task manager doesn't show stuck/frozen or inactive.

:)

 

Windows 10- Can't run Canon EOS Utility 3

Hi,

Thank you for the response and keeping the status updated.

Please follow the below link to troubleshoot with the issue:

1. Go to official canon site, find your camera and Download EOS Digital Solution Disk Software located
under Software.

Description: EOS Digital Solution Disk Software” is a software suite containing the applications “Digital Photo Professional”, “EOS Utility” and “Picture Style Editor”, dedicated for users who cannot use the bundled CD to install the suite to the PC.

2. If you have done already Windows Registry for older Updater you can download just new EOS Utility (current 2.13.40) and run install,

or if it doesn’t work follow modifications that you need to do:

Open Notepad and copy/paste or write:

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\EOS Utility] [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\DPP] [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\ZoomBrowser EX] [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\ZoomBrowser EX\Settings] [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\ZoomBrowser
EX\Install] [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\PhotoStitch

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\EOS Capture] [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\EOSViewerUtility] [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\ODSK]

Registry disclaimer

Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore,
make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following
article number to view the article in the Microsoft Knowledge Base:

322756 (How to back up and restore the registry in Windows - Microsoft Support )

How to back up and restore the registry in Windows.

Pick to save as All Files from drop down (*.*). Save file as CanonPreInstall.reg, you can as well save as *.txt and then rename, be sure you have option to see extension turned on. Run it (double click or right mouse click “Merge”), confirm it.

Please reply with the results, we will be glad to help you further.

Thank you.

 

Canon EOS Webcam utility not installing

Hello,

I cannot get past the initial installation phase of the webcam utility. It's a 4.36MB download, and the zipped file package downloads fine. I click to run the Setup application, it prompts for permission, I say yes, it tells me the file installation location,
and I click "Install." I then get the error "EOS webcam utility setup ended prematurely because of an error. Your system has not been modified. To install at a later time, please run the installation again. Click finish to exit."

I always get this error. I have tried all of the following and still get the same error.

- restarted windows

- updated all windows systems

- run as administrator

- closed all programs

- re-download the package and try again

- re-download from a different browser (Chrome and IE Explorer) and try again

- install while camera is on

- install while camera is off

- install while camera is unplugged

- lower user account controls to not block any installations

- disabled Windows SmartScreen

- try installing a different camera's webcam utility

What I do know:

- I can successfully download 3rd party programs. I have installed the EOS utility 3 and it works just fine. Same for other downloads.

- Canon is stumped. I spent an hour on the phone with their support team and tried all of the above. No change.

- This is a work laptop, but I have confirmed with my IT dept that I have full rights to download other programs with no restrictions.

I'm stumped, too. Any new ideas are appreciated. Thanks.

 

Canon EOS Remote

We need to get together and raise our voice. Join other with the same requirement of getting a Canon EOS Remote App on their Windows Phone.

Here at the
Windows Phone User Voice

And Here at the
Canon Forum

Hope we get heard !!!