Windows 10: I can't play mp4 files

I have Windows 11 Pro, not N. It seems that my Windows Player doesn't display some mp4 files. When I checked what version I have, it says Windows Media Player 11 Legacy. I'd followed some links that told me to remove it and after that I'll have the option to install the new one, but it wasn't the case.Fun fact:I've just spoke with a bot from Microsoft Support that told me that Windows Media Player is not support anymore. I've tried to explain him that I bought Windows 11 Pro, not N and this is the difference, the Media Pack and it should be supported. He asked me from where I bought the Media

:)

 

Playing MP4 files

MP4 is a container file, a lot depends on the codecs within that.
MP4 can be played with Windows 10 with Films & TV, Photos, Windows Media Player, and VLC.
If those can't then there must be something odd/unusual in the file.

Right click the File > Properties > Details Tab.
see if that gives you more info, should be some info on the video/audio but not codecs.

Try the suggestions from post #3.

You have to be careful as viruses are propogated by people simply changing the filename extension and auto-forwarding via an infected PC and a compromised address list.
So a targeted scan with AV is necessary for every file attachement even if apparently from someone you know.

 

Playing MP4 files

ATM am trying Video Inspector, but am unable to load the MP4 file on my desktop for inspection

Suggestions?

 

Playing MP4 files

That may be so and nice for you, but I have rechecked and installed the latest 64 bit version from the owner’s site. It does’ntp;ay