Windows 10: I can´t recover my Bitlocker

My computer Dell did an update and at the restart, I couldn't log-in anymore. I tried many times but nothing worked and now, the computer asks for the Bitlocker key, which I don´t have and checking my windows account, my computer is not even shown. I don´t know what to do anymore, the information in that computer is really important. I have the ID and the unit name. Please, if someone know, I´m a student living abroad, someone please help me, I cannot whipe that drive.

:)

 

BitLocker Recover

My MS account has my device listed and a link to access my BitLocker recover key but it doesn't work, how do I get this? HELP!

 

Bitlocker Stuck Decrypting

@rinconmike

For future reference, instead of using the TASK MANAGER to restart, you can simply hold CTRL + SHIFT and right click on blank space on the Task bar, to bring up 'Exit Explorer'.

Another option is to use software.

From m3datarecovery

Download

Instructions

From m3datarecovery

- *Smile

 

Need to turn off Bitlocker to install Windows 10

Hi,

We suggest doing the following steps again to resolve the issue. To complete the procedure, make sure that you have the following information:

• You must be able to provide administrative credentials.
• The drive must be BitLocker-protected.

To suspend BitLocker Drive Encryption on an operating system drive, please follow the steps below:

• Click Start, click Control Panel, click
  System and Security, and then click BitLocker Drive Encryption.
• Click Suspend Protection for the operating system drive.
• A message is displayed, informing you that your data will not be protected while BitLocker is suspended and asking if you want to suspend BitLocker Drive Encryption.
  
• Click Yes to continue and suspend BitLocker on the drive.

Let us know how it goes.