Windows 10: I can't reset laptop because of malware

A friend used my computer to find out how to fix his rc car and afterwards my computer screen would flash and not let me do anything, I learned this is a malware and tried resetting my laptop but it would always fail. Is there a way to reset my laptop even if the malware won't let me?I have a dell inspiron 1564 on windows 10

:)

 

McAffee and Emsisoft Anti Malware

Suggestion to also read these threads:

• Emsisoft Anti-Malware or Malwarebytes Anti-Exploit? - Anti-Virus, Anti-Malware, and Privacy Software
• Malwarebytes vs. EmsiSoft - Anti-Virus, Anti-Malware, and Privacy Software

 

McAffee and Emsisoft Anti Malware

I personally use Emsisoft Anti-Malware and IMO it is far better than McAfee...

If you decide to use Emsisoft, please make sure to fully uninstall McAfee with the help of their specific removal tool from this List
of anti-malware product removal tools before you install Emsisoft.

Suggestion to read:

• Choosing an Anti-Virus Program
• Safe Steps for Replacing your Anti-virus - Why should you use Antivirus
  software?
• Supplementing your Anti-Virus Program with Anti-Malware Tools

FYI:

I've asked a moderator to remove the best buy link in your post. If you want to buy Emsisoft Anti Malware then it's best to go directly to their site: emsisoft.com

 

Ransome malware "Files are locked.txt"

I think that's a ransomware called PClock...

Suggestion to read the following threads and, if needed, to ask for further help there:

• New PCLock (updated) infection!!! - Ransomware Help & Tech Support
• PClock Ransomware Support and Help Topic - Ransomware Help & Tech Support

Also make sure to read/do
http://blog.emsisoft.com/2017/02/16/how-to-remove-ransomware-the-right-way-a-step-by-step-guide/