Windows 10: I cant reset my pc because of a virus and most services are stopped like gpsvc and cant open it

Discus and support I cant reset my pc because of a virus and most services are stopped like gpsvc and cant open it in Windows 10 Software and Apps to solve the problem; Every time i try to reset my pc it just says "there was a problem with resetting..." so i tried just like everyone told to reinstall windows again via... Discussion in 'Windows 10 Software and Apps' started by Sultan Alshehri1, Mar 20, 2025.

  1. I cant reset my pc because of a virus and most services are stopped like gpsvc and cant open it


    Every time i try to reset my pc it just says "there was a problem with resetting..." so i tried just like everyone told to reinstall windows again via a usb, it didn't work, and the virus really affected my pc like i cant download stuff anymore, and i tried every single way i could think to reset it, so if anyone has an idea of resetting/repairing the pc please tell.

    :)
     
    Sultan Alshehri1, Mar 20, 2025
    #1

  2. Windows Couldnt connect to the GPSVC service?

    Yesterday, i logged in on my pc and got the error: Windows Couldnt connect to the GPSVC service, i searched abd i searched, and found things about using cmd and registry editor, but the problem for me comes in, when i try to open any .exe file, or any admin programs, they wont open, so i cant run things like cmd as admin, or regedit, and the second problem is, when i try to reset my pc, it says my password is incorrect, but it isnt, please any help?
     
    Kobe Drykoningen, Mar 20, 2025
    #2
  3. windows cannot connect to gpsvc service || event log service is unavilable || cannot launch windows event collector service

    Hi,

    From admin Command Prompt, run:

    • sc.exe qc gpsvc & sc.exe query gpsvc
    • net start gpsvc
    • sc.exe qc eventlog & sc.exe query eventlog
    • sc.exe query mup & sc.exe qc mup
    Please post the output.
     
    Ramesh Srinivasan, Mar 20, 2025
    #3
  4. NotSoFast Win User

    I cant reset my pc because of a virus and most services are stopped like gpsvc and cant open it

    group policy client service is stopped


    Additional poking around reveals that gpsvc depends on other system components to run successfully. The listed components are Mup and Remote Proceedure Call (RPC.) RPC has branches to DCOM Server Process Launcher, and to RPC Endpoint Launcher.
    Neither of these shows up in Services, either running or stopped.
    It seems that RPC usually results in people being unable to open photo viewers when it isn't running. I can open photo viewers.
    How can I tell if either Mup or RPC is running correctly?
    Thanks for any bit of help.
     
    NotSoFast, Mar 20, 2025
    #4
Thema:

I cant reset my pc because of a virus and most services are stopped like gpsvc and cant open it

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