Windows 10: I can't reset my pc or do a start up repair due to virus

Discus and support I can't reset my pc or do a start up repair due to virus in Windows 10 Gaming to solve the problem; I believe recently i accidentally installed a trojan/virus. Windows antivirus says that it's been removed but I'm still noticing major performance... Discussion in 'Windows 10 Gaming' started by Marcel Menjivar, Dec 22, 2023.

  1. I can't reset my pc or do a start up repair due to virus


    I believe recently i accidentally installed a trojan/virus. Windows antivirus says that it's been removed but I'm still noticing major performance issues and when I tried to go through my system files, some specific folders would instantly close before i could do anything. I cant install any 3rd party antivirus software due to it either being shut down instantly or having an error due to "storage space", which shouldn't be possible since I have around 100gb of space on both my drives. I've tried repairing corrupt files through command prompt and there's still no difference and now I'm having t

    :)
     
    Marcel Menjivar, Dec 22, 2023
    #1
  2. Kem Mon Win User

    Windows won't start or repair

    Hi,

    This issue may occur due to a
    missing/corrupted system files. We suggest that you perform these methods
    of troubleshooting steps to fix this matter:

    Method 1:
    Run SFC Scan.

    To run an
    SFC scan, follow these steps:


    • Run
      Command Prompt as Administrator.

    • Type
      sfc /scannow
      and hit
      Enter.

    This will check and run an auto-repair on the issue.

    Method 2:
    Run DISM Tool.

    After running the
    SFC scan
    and the issue still persist, run the
    DISM
    to check the system health and to try restoring the files. To run
    DISM tool, follow these steps:


    • Run
      Command Prompt as Administrator.

    • Type the following command:

      • DISM.exe /Online /Cleanup-image /scanhealth

      • DISM.exe /Online /Cleanup-image /Restorehealth

    NOTE:
    This might take a while to finish scanning.
    Do not cancel.

    Let us know how it goes.

    Regards.
     
    Kem Mon, Dec 22, 2023
    #2
  3. Remon Ont Win User
    Windows10 Automatic Repair

    Hi,

    This issue might have occurred due to corrupted system files that are not letting the operating system to perform repair and boot to the desktop.

    We would like to know some information:

    • Have you tried booting in
      Safe Mode
      ? If not, we suggest that you try it. Check this article for information.
    • What troubleshooting steps have you done so far? We need to know it for us to know what other troubleshooting steps to give.

    You can check the troubleshooting steps provided by Deepika Gowda on this

    link
    .

    We will wait for your response.
     
    Remon Ont, Dec 22, 2023
    #3
Thema:

I can't reset my pc or do a start up repair due to virus

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