Windows 10: I cant scan due to WIA on two computers

I have been on the phone several times with Epson for several hours at a time. they now say I need to contact Microsoft.Windows imaging accusations.

:)

 

Can no longer scan from scanner-WIA driver..

Hi,

This error can be caused by an outdated driver. To properly instruct you on how to resolve the issue, we'd like to ask a few questions:

• Were there any changes made to your computer settings prior to this issue?
• What are the exact error messages that you're getting about resetting WIA driver?
• What are the troubleshooting steps that you've tried so far?

A driver is a program that controls a device that is installed to your computer. Having an outdated driver causes functionality issues due to incompatibility. As your initial troubleshooting steps, we suggest that you update your drivers using the instructions
on this
link.

We look forward to your response.

Thank you.

 

WIA scan Error with windows 10

Hi there,

• Yes I have the last driver
• yes many times
• We tried windows scan and another scan application both with the same result
• Yes, we run the HP doctor diagnosis with the same result always problem with the WIA

 

WIA Scan error

I have an HP LaserJet Pro MFPM127fw all in one device (print, scan, copy, fax) that cannot copy or scan after a the last Windows 10 update. The HP Print scan doctor sends an error message that says "WIA Scan Error. Scanning cancelled by the user." The
services mode of the Windows 10 system shows that the WIA service is automatic and running and the latest HP drivers are installed so I'm not sure what the problem is.