Windows 10: I CANT SEE ALL THE FOLDERS IN MY SD CARD

I insert the sd card in the sd slot, and it reads it fine on my windows 10 acer, but the problem is that when i open its folder, there is nothing in there, and its at full capacity. It says sdhc D: and its at 63.7mb available of 14.4 gb and its in red, because its at full capacity. My cellphone reads all the documents without a problem. I need some help, i want to transfer some files, like my videos and images but ithey dont apprear.

:)

 

SD CARD ERROR

Hi,

Since you already performed a hard reset and the issue was only resolved for a short period of time. We suggest that you format your SD card using the steps below:

• Connect your memory card to a PC with a USB reader that has a microSD card slot. If your card reader or PC has a regular SD card slot, you can use a microSD card adapter.
  
• Use the File Explorer and browse to the removable storage on your computer, right-click the memory card and select Format.
• For 4-32 GB cards, select the file system FAT32 and allocation unit size 32 kilobytes and press Start. For 64-200 GB cards, select the file system exFAT and allocation unit size 128kB.
• Press OK to confirm the data loss warning message. When the formatting process is complete, press OK.
• Restore only the data that is compatible with your phone (JPEG or MP4 in the photos folder or MP3 in the music folder).
• Right-click the memory card, select Eject, and wait until it is safe to remove the card.
• Insert the memory card into the memory card slot in the phone until it locks into place.

After formatting a SD card, try to check if the issue persists.

If formatting your SD card didn't resolved the issue, we suggest that you use another SD card to check if the issue still persists.

Let us know the results.

Regards.

 

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SD card failure

Hi Andrew,

I would need to ask few questions so I can isolate your concern properly. Kindly answer the following:

• Did you get a specific error message?
• What are the troubleshooting steps you have done so far?
• What's the current build of your computer? Press Windows key + R and then type winver.
• Did you try to run a full system scan using your anti-virus? Can you tell us the result?
• Does your SD card has a write protection?

Meanwhile, you may try these troubleshooting steps:

Step 1: Run the Hardware and Devices troubleshooter. Open Settings> Update & Security> Troubleshoot> Hardware and Devices> Run the troubleshooter.

Step 2: Check SD Card in Disk Management.

1. Open Disk Management.
2. Your SD card will appear as a removable disk.
3. Check if it has a drive letter.
4. If it does not show anything, right click the SD card and then select “Change Drive Letter and Paths”.
5. Click “Add” and select a drive letter, then click “OK”.

Step 3: Update SD card driver.

1. Open Device manager.
2. Find your SD card and right click it.
3. Select Properties.
4. Click the driver tab and then select Update Driver.

Note: You may need to use a keyboard and mouse to connect to your laptop to perform the said steps if it does not allow on tablet mode.