Windows 10: I can't set up a PIN for Windows 11.

I use Windows 11 on a PC and keep it up to day using Update. My password works but my PIN doesn't, so I removed the option using Account > Sign-in options. When I try to create a PIN, I get the message "Something went wrong. We weren't able to set up your PIN. You can try again, or skip this step and set up a PINlater." When I open support links for Windows Hello, it says my system is not up to date. Windows Update says it is I check it several times a week. I don't have a camera, so perhaps Hello won't work on my system. If I can't use a PIN, I'd like to remove the option from the sign-i

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Service requires a PIN to login, I set up a PIN but it says its incorrect.

Hi

Thanks for your reply.

You can remove the pin of account b by following the steps below.

First log in to account b.

1. Open Settings on Windows 11.
   
2. Click on Accounts.
   
3. Click the Sign-option tab.
   
4. Under the “Ways to sign in” section, click the PIN (Windows Hello) setting.
   
5. Click the Remove button in the “Remove this sign-in option” setting.
   
6. Once you complete the steps, the PIN will be removed from the account, but you will continue to have access to the account with your password.
   

 

Windows 11 PIN Set Up

Hi Christine,

Thank you for the suggestion, but it did not solve my problem. I'm not stuck on setting up my PIN. Windows will let me sign on after I try to set up the PIN. When I turn on my computer, I need to enter my MS password, then it tells me to set up a PIN, which I attempt to do. Then I get an error message and the option to "skip for now". When I skip set up, I can use my computer. But I have to go through these steps each time I log on.

I tried the solution you recommended, but my laptop would not let me log on without the internet, so I'm back to square one.

Any other suggestions?

Best Regards,

 

Windows 11 - Windows hello PIN and Camera face recognition do not work

Hi,

Windows 11 - Windows hello PIN and Camera face recognition do not work, for both of them, when reaching the final step, the window closes before saying completed, and nothing happens

Steps to replicate on my PC - WIN 11:

1. Situation 1 - Trying to change PIN:
   
   1. Settings - Accounts - Pin(Windows Hello)
      
   2. Although i'm currently using a PIN to log into my user, I only get 1 button: Setup
      
   3. Press Setup - Create a PIN - Next
      
   4. Making sure it's you - I add my PIN - Just a moment - the window closes, nothign happens
      
2. Situation 2 - Trying to add Face recognition:
   
   1. Settings - Accounts - Facial recognition (Windows Hello) - Setup
      
   2. Welcome to Windows hello - Get started
      
   3. My face is scanned, i get a blue loading square, and dots on my things
      
   4. A couple more things
      
   5. Improbve recognition - if i skip this steps it does not make a difference
      
   6. A couple more things - Set up PIN
      
   7. Microsoft Account - Create a PIN - Next
      
   8. Making sure it's you - I add my PIN - Just a moment - the window closes, nothign happens
      

I initially thought my webcam was the issue, but then chaging the PIN does not work either, and it has nothing to do with the camera

I talked with someone from support (support request number is 1056162110), and we tried different things until 3:30 AM my time, about 1:30 h.

On my laptop (win 10) with the same account, face recognition and PIN works, I have not tried to change them.

Is there any way to reset PIN on an account level? Or repair windows?

What else should i try?