Windows 10: I can't unninstall a game due to corrupted files.

So, i installed Jade Empire from the EA app and i made a system restore to 3 days ago.Now i can't unninstall the game itself because it says there are some corrupted files, the game is nowhere to be found, i can't repair it or install it again and i'm pretty much stuck. i tried to talk with the EA support and they told me it would be better to contact microsoft instead.idk what else to do.

:)

 

Corrupted file RAR

If the archive has been created using WinRAR, why don't you try WinRAR itself? It has a built-in repair feature for repairing corrupted archive (ZIP as well as RAR). Follow the steps given below:

• Open WinRAR application in your system.
• Now click on File tab > Open or simply press Ctrl+O.
• A small window "Find Archive" will pop up. Locate the corrupt RAR archive from your system directory and select it.
• Now click Open button.
• Click Tools tab > Repair archive or simply press Alt+R.
• Again a small window "Repairing File name.rar" will pop up.
• Now click Browse to select a location to save the repaired archive.
• Check the box "Treat the corrupt archive as RAR" and click OK.
• WinRAR will start repairing of corrupt RAR archive. Once it gets completed click Close.

I hope the above steps will help you repair the corrupted RAR archive.

Thanks.

 

Corrupt file - Can't fix. [Fixed]

Hi Vincent,

Thank you for posting your concern here in Microsoft Community.



Before proceeding, please check if the same issue occur when logged in through a different user account.

Ref: http://windows.microsoft.com/en-us/windows-10/getstarted-set-up-accounts

Please perform the below steps and see if it helps to resolve the issue.

This issue may happen due to system file corruption. I suggest you to run System file checker. System File checker (SFC) scan is done to check if there are any corrupted system files that could be causing this issue. Kindly follow
the below given steps:

• Press Windows key + X, select
  Command prompt (Admin) to bring up elevated Command prompt.
• In Command prompt type sfc/scannow and press enter.
• Restart the computer.

If no corrupted system files were found in the previous state, then I suggest you to try the following steps:

• Open command prompt by pressing Windows key + X and selecting “Command prompt admin”.
• In command prompt, type the following commands and press Enter after each command:

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth

• Close the command prompt and restart the PC and check if it works.

Hope this information helps. Please post us if you need any further assistance with Windows.

Thank you.

 

Windows 10 Game Apps

Based on the error you've received, this seems to be due to corrupted Store cache. We suggest manually resetting the Store app from the Settings menu. Here are the steps:

• Click Start, then Settings.
  
• Select System.
• Select Apps & features.
• Find the Store app, then click Reset.
• Click Reset again to confirm.
• Restart your device so that the changes will take effect. Sign in to the app. Launch the game and check if the same issue occurs.
  

We also recommend accessing the game from the Start menu. Here are the steps:

• Press the Windows button on your device or keyboard, or select the Windows icon in the lower-left corner of the main screen.
• Select All apps, and then find your game in the list. Check if you encounter the same issue.

We also recommend signing in to a different user profile. This can help determine if this is due to corrupted user profile. Here are the steps:

• Press the Windows button on your device or keyboard, or select the Windows icon from the bottom-left corner of the main screen.
• Select your account name from the top-left corner of the menu, and then select Switch account.
• Sign in with an account other than the one you were using.
• Restart the game to see if it works correctly.

If you don't have a different user profile, kindly perform the steps provided on this link